Hira Iqbal

Provided technical support and clear stakeholder communication, resolving service issues and ensuring timely customer outcomes. Investigated, tracked, and resolved technical issues using ticketing systems, maintaining strong documentation and communication.

Validated system changes, file transmissions, and reports prior to production release, ensuring accuracy and adherence to quality standards. Collaborated with cross-functional teams to troubleshoot and resolve operational issues, supporting successful production implementations.

Operated graphics, duplicating, and binding equipment while processing print jobs and online requests. Managed customer interactions, departmental emails, and walk-in requests; prepared and shipped completed orders.

Maintained a calendar for filing deadlines, conference calls and meetings. Responded to client inquiries about case status and processed office payments.

Delivered front-line customer service, operated registers and retail equipment, and assisted with training and end-of-day procedures. Audited registers and handled cash handling responsibilities to ensure accuracy.

Collaborated in teams to process tasks efficiently. Assisted in the reconstruction of a home being prepared for a new family.

Earned the CompTIA CySA+ certification from June 2025 to September 2025.

Completed Cisco Networking Basics: Network Management in July 2025.

Completed cybersecurity training at Per Scholas, covering Linux, networking, and security fundamentals.

Earned the NDG Linux Essentials Certificate in June 2025, covering Linux commands and operating systems.

Pursued a Bachelor of Arts in Computer Software Engineering at Saint Elizabeth University in Morristown, NJ.

Completed training on VirtualBox, including VM creation and Guest Additions, in July 2025.

Completed Cisco Cybersecurity Essentials in August 2025, covering network security, OSI, and TCP/IP.

Completed AWS Knowledge: Amazon Connect Fundamentals in February 2023.