Jamonte' Thomas

Built 100+ Python/Selenium/Behave scenarios, cutting manual testing by 40%.

Integrated BrowserStack, raising automated coverage by 30%.

Analyzed Allure reports, reducing defect leakage by 20%.

Validated 100+ UI elements across devices and browsers.

Partnered with Agile teams to speed up issue resolution by 15%.

Key Achievement: Halved regression testing time through full automation.

Developed test strategies achieving 95% coverage.

Found and resolved 100+ defects, improving system reliability.

Created analytics dashboards, cutting debug time by 25%.

Led standups and triage meetings to boost sprint velocity by 10%.

Integrated QA early in SDLC, catching 35% more defects upfront.

Key Achievement: Prioritized high-risk areas, reducing production bugs.

Tested web and mobile apps for 5K+ active users.

Authored/executed 100+ test cases in TestRail.

Managed Jira defects with 48-hour average turnaround.

Used DevTools to cut front-end load time by 18%.

Key Achievement: Uncovered critical login flaws pre-launch.

Managed IBM MaaS360 policies for 1,000+ field devices, ensuring secure access and reliability.
Created and deployed tablet configurations, cutting provisioning time by 30%.
Resolved mobile support tickets in Jira with thorough documentation.
Partnered with IT, HR, and clinical teams to streamline onboarding and support.
Contributed to Agile sprints and continuous improvement of mobile services.

Provided dedicated desk-side support to executive-level users, ensuring minimal downtime and fast issue resolution. Delivered responsive remote support to clinical field staff, troubleshooting hardware/software issues and resolving 90% of tickets on first contact. Administered user accounts via Active Directory and maintained detailed ticket documentation.

Monitored and supported over 6,000 restaurant IT assets, including POS servers and routers, across Chick-fil-A locations. Diagnosed outages and performance issues, reducing incident response times through proactive alert handling in ServiceNow. Coordinated with vendors to resolve escalated issues and conducted decommissioning of obsolete systems.

Delivered expert-level technical support for proprietary tax preparation software, resolving complex customer issues via various communication channels. Achieved high first-call resolution and customer satisfaction scores while specializing in troubleshooting across multiple Windows OS platforms. Promoted from temporary to permanent staff due to consistent performance.

Provided Tier 1 and Tier 2 technical support for IBM/Lenovo products, managing high-volume call queues while maintaining service level targets. Diagnosed and resolved hardware/software issues, reducing ticket resolution time by 15%. Created detailed case notes and used diagnostic tools to improve team knowledge base accuracy.

Executed high-volume data entry tasks with 99.9% accuracy, ensuring timely processing of sensitive client documentation. Consistently met or exceeded productivity quotas while adhering to strict quality assurance standards. Supported document digitization initiatives that improved workflow efficiency.

Managed retail operations including inventory audits, cash handling, and visual merchandising across two store locations. Promoted to Assistant Manager in 2004 due to leadership skills and consistent sales performance. Trained and supervised a team of 5+ employees, improving team efficiency and daily operations. Led in-store promotions and customer service initiatives that boosted monthly sales revenue by 10%.

Completed training in Software Automated Testing and Quality Assurance, gaining skills in manual testing, Python coding, automated testing methodologies, and quality assurance practices.