Open to opportunities

Melinda Alvarez User

@melindaalvarezuser

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Results-driven professional with extensive experience in quality assurance.

United States

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What I'm looking for

I am looking for a role that values quality assurance and customer service, offering opportunities for growth and collaboration.

With 17 years of diverse experience, I am a results-driven professional specializing in quality assurance and customer service. My journey has seen me excel as a Product Sales Expert, where I contributed to an impressive 80% increase in transaction value through strategic upselling and exceptional customer service. My proficiency in system testing, user acceptance testing, and quality assurance has been pivotal in delivering high-quality results.

In my role as a QA Tester at Test.IO, I conducted thorough exploratory and structured testing on various platforms, reporting bugs and usability issues that significantly improved product quality. My collaborative approach with developers and QA teams has earned me recognition as a Top Tester, with a 90%+ approval rate on my findings. I am passionate about leveraging my skills in mobile testing and quality assurance to drive excellence in every project I undertake.

Experience

Work history, roles, and key accomplishments

Current

Election Administration Assistant

Current

New York Board of Elections

Sep 2008 - Present (16 years 11 months)

Compiled and verified voter lists by cross-referencing official registration records to ensure accuracy and prevent unauthorized voting. Facilitated the voting process by distributing ballots, requesting voter identification, and addressing inquiries regarding voting procedures.

Voter Registration Ballot Distribution Voter Identification Data Verification Record keeping Administrative Support

Product Sales Expert

iAdvize

Jan 2021 - Aug 2022 (1 year 7 months)

Assisted customers in selecting wireless devices, plans, and accessories tailored to their needs, achieving an 80% increase in average transaction value through upselling. Resolved billing and technical issues by coordinating with relevant departments for prompt solutions.

Upselling Customer Service Technical Support Sales Reporting Inventory Management

Captioning Specialist

Rev

Jan 2018 - Jul 2020 (2 years 6 months)

Produced, proofread, and edited captions for a variety of TV programs, ensuring accuracy and timely delivery. Created and formatted captions for television and online promos and commercials, aligning them with respective dialogues.

Captions Proofreading Editing Transcription Quality Control Video Production Synchronization

Personal Care Assistant

Bestcare Inc

Apr 2006 - Mar 2007 (11 months)

Provided essential personal care services, including bathing, toileting, dressing, and feeding, while supporting clients in daily living activities. Conducted monthly monitoring by taking vital signs and weights, recorded observations, and assisted with transport for referral visits and maintaining mobility through approved exercises.

Personal Care Vital Signs Patient Transport Mobility Record keeping

QA Tester

Test.IO

Mar 2019 - Present (6 years 5 months)

Conducted exploratory and structured testing on various websites and applications, reporting bugs and usability issues to improve product quality. Collaborated with developers and QA teams to refine software functionality, earning Top Tester Recognition for high-quality bug reports and a 90%+ approval rate on submitted findings.

Exploratory testing Bug Reporting Usability Testing Mobile Testing Jira BrowserStack Postman

Education

Degrees, certifications, and relevant coursework

New Dorp High School

High school diploma, General Education

2000 - 2000

Completed high school education with a focus on general studies. Gained foundational knowledge across various subjects to prepare for future endeavors.