Samarth Pailwan

Results-driven CRM Executive with a strong background in customer engagement and retention strategies within the online gaming and D2C sectors. Proficient in leveraging CRM platforms such as Clevertap, Optimove, and Moengage to optimize campaigns and analyze data for targeted marketing initiatives. Committed to enhancing user experiences through data-driven insights and innovative strategies.

With a Master of Business Administration in Marketing from Sinhgad Institute of Management, I have developed a robust skill set in CRM Management, Marketing Automation, and Data Analysis. My experience includes designing and executing retention strategies across multiple channels, including SMS, WhatsApp, email, and push notifications, ensuring alignment with business goals and customer lifecycle stages.

I have a proven track record of collaborating with cross-functional teams to ensure cohesive messaging and exceptional customer experiences. My analytical skills, combined with a passion for gaming and customer engagement, drive my commitment to delivering innovative solutions that enhance user experiences and drive business growth.