Sanjucta Mondal
@sanjuctamondal
Proactive marketing and CRM professional focused on client success.
IndiaWhat I'm looking for
I am a proactive marketing and CRM professional with hands-on experience managing end-to-end client communication and delivering seamless customer experiences. I prioritize clear, timely, and solution-oriented interactions that improve satisfaction and service quality.
My background includes coordinating cross-functional teams across marketing, technical, and operations to translate client requirements into actionable plans and deliverables. I use data analytics and tools like Excel, Salesforce, and Power BI to maintain accurate records and drive insight-based decisions.
I have supported client onboarding, post-service follow-ups, and project execution while adapting to dynamic workloads in fast-paced environments. I have led initiatives to improve user experience and stakeholder communication, contributing to measurable improvements in customer satisfaction.
I am results-driven, organized, and collaborative, with experience in digital marketing campaigns, market research, and strategic consultations that support revenue growth across e-commerce and social channels.
Experience
Work history, roles, and key accomplishments
Marketing and CRM Executive
Codezin Technology Solutions Private Limited
Apr 2024 - Oct 2025 (1 year 6 months)
Led end-to-end client communication and coordinated cross-functional teams to resolve queries and deliver projects, improving customer satisfaction and operational transparency.
BLSales and Marketing Intern
Bloomsbury Publishing India Pvt Ltd
May 2023 - Jul 2023 (2 months)
Created digital marketing content and executed email and outreach campaigns to drive lead generation, while maintaining client data in Excel and Salesforce for campaign accuracy.
Project Intern
Siddhivinayak Trading Company
Apr 2023 - May 2023 (1 month)
Identified new client opportunities and conducted competitor research to formulate strategies that reduced costs and expanded e-commerce and social media revenue channels.
Business Development Apprentice
Ingenious Faces
Apr 2020 - Jun 2020 (2 months)
Researched LMS adoption in India and executed strategic email marketing campaigns, delivering a detailed report with actionable insights for business development.
Project Intern
Samal Motors
Feb 2023 - Present (2 years 10 months)
Researched market opportunities to increase market share and delivered strategic consultations to drive revenue growth via e-commerce and social channels.
Education
Degrees, certifications, and relevant coursework
Universal Business School
Post Graduate Diploma in Management, Marketing
2024 - 2024
Post Graduate Diploma in Management with a major in Marketing and minor in Business Analytics completed in 2024.
CLCoursera (University of London)
Certification, Brand Management
2023 - 2023
Completed a Brand Management certification through Coursera in February 2023.
TUTechno India University
Bachelor of Business Administration, Business Administration
Completed Bachelor of Business Administration, graduating in 2021.
Khantura Girls' High School
Higher Secondary Education, General Secondary Education
Completed Higher Secondary Education in 2018.
Khantura Girls' High School
Secondary Education, General Secondary Education
Completed Secondary Education in 2016.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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