Samara Swafford

Processed 70 property tax assessment appeals monthly across 50 U.S. states and Canada, maintaining a 100% on-time submission rate within strict municipal deadlines. Reduced appeal rejections by 15%, maintained 99% documentation accuracy, and achieved 98% first-pass approval while managing a U.S.-wide calendar of 500 annual appeal deadlines.

Streamlined office procedures to boost productivity by 30% and reduced administrative processing time by 25%, enabling a 9-person team to increase billable hours by 20%. Managed $18,000 monthly accounts payable/billing/invoicing in QuickBooks and processed biweekly payroll for 9 staff with 100% accuracy.

Provided technical support to 50 legal professionals, resolving 95% of inquiries within 24 hours and maintaining 98% client satisfaction. Drove platform adoption above 90% through tailored communication and proactive troubleshooting, supporting cross-department coordination across 3 departments.

Built an HR department from the ground up, creating an employee handbook, onboarding program, and 3 compliance training guides covering FMLA, ADA, and Workers' Compensation. Completed company-wide open enrollment with CREST for 25+ employees with 100% participation and reduced enrollment errors by 95%, while maintaining 100% HR compliance with zero violations.

Conducted store visits to support merchandise replenishment and promotional execution, coordinating 4+ brand launches and events generating over $25K in incremental revenue. Produced weekly and monthly sales reports, and led full-cycle recruitment across 3 locations, sourcing and onboarding 12+ hires.

Earned a Bachelor of Communication from Lasell University.