Yesenia Fuentes

Managed end-to-end Chicago corporate office operations, directing complex operational workflows spanning facility maintenance, vendor administration, administrative support, and employee engagement events. Oversaw mail distribution, document scanning, and outgoing FedEx shipments for finance and legal departments.

Audited, verified, and closed 100+ high-volume loan transactions monthly across Refinance and VA IRRRL products using Empower, consistently hitting throughput targets in a high-demand remote setting. Audited complex financial documentation, fee structures, wire details, title/escrow reports, property addresses, impound accounts, and insurance policies prior to funding release.

Directed full-cycle HR recruiting and onboarding operations for 700+ field and administrative personnel across 6 regional locations under tight federal timelines. Compiled, analyzed, and presented comprehensive operational data reports regarding staffing levels, field productivity, and HR compliance directly to senior leadership.

Led and developed a team of 10+ employees, managing bi-weekly payroll processing, scheduling, personnel documentation, and labor law compliance with high precision. Tracked staff KPI performance metrics and conducted full onboarding and training programs to ensure strict adherence to operational standards.

Completed coursework in Business Administration and General Studies.

Earned a high school diploma.

Certified as a Notary Signing Agent and Remote Online Notary.