Samantha Wigley
@samanthawigley
Dedicated call handler with extensive customer service experience.
ZimbabweWhat I'm looking for
As a committed call handler at Capita, I manage inbound and outbound communications with schools, providing essential assistance through the National Curriculum Helpline. My role involves delivering accurate information on curriculum-related queries and policy updates, ensuring that schools receive the support they need. I excel in navigating multiple internal systems to efficiently retrieve and update records, all while adhering to compliance protocols and data protection standards.
Before my current position, I served as a customer service advisor at AXA, where I supported customers on emergency lines and coordinated urgent service requests. My experience also includes working as a retail assistant at Next, where I focused on delivering high-quality service and meeting sales goals. I take pride in my ability to train and support new team members, helping them integrate smoothly into their roles and build confidence in their skills.
Experience
Work history, roles, and key accomplishments
Call Handler
Capita
Mar 2025 - Present (3 months)
Manages inbound and outbound calls for the National Curriculum Helpline, offering assistance and guidance on curriculum-related queries. Initiates outbound calls to schools for follow-ups and issue resolution, while navigating multiple internal systems efficiently.
Customer Service Advisor
AXA
Aug 2023 - Jan 2025 (1 year 5 months)
Supported customers on home and motor emergency lines, coordinating with service providers for urgent callouts and breakdowns. Utilized eCare, Avaya, and Policy Checker for query resolution and record updates, while processing payments and handling confidential information.
Retail Assistant
Next
May 2021 - Jul 2023 (2 years 2 months)
Delivered high-quality service on the shop floor and at tills, supporting online and click-and-collect orders. Maintained store organization and contributed to meeting daily sales goals.
Office Assistant
Volcom
Sep 2010 - Sep 2013 (3 years)
Handled bookings, customer inquiries, and day-to-day administrative tasks. Utilized Sage for invoicing and basic financial management, while supporting marketing initiatives.
Education
Degrees, certifications, and relevant coursework
Various Institutions
Certificate, Workplace Safety and Basic Skills
Completed certifications in Health and Safety in the Workplace and Safe Lifting and Manual Handling, demonstrating a commitment to workplace safety and best practices. Acquired foundational skills in literacy, numeracy, and ICT, enhancing overall professional capabilities.
Availability
Location
ZimbabweAuthorized to work in
Job categories
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