Open to opportunities

Samantha Wigley

@samanthawigley

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Dedicated call handler with extensive customer service experience.

Zimbabwe

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What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth.

As a committed call handler at Capita, I manage inbound and outbound communications with schools, providing essential assistance through the National Curriculum Helpline. My role involves delivering accurate information on curriculum-related queries and policy updates, ensuring that schools receive the support they need. I excel in navigating multiple internal systems to efficiently retrieve and update records, all while adhering to compliance protocols and data protection standards.

Before my current position, I served as a customer service advisor at AXA, where I supported customers on emergency lines and coordinated urgent service requests. My experience also includes working as a retail assistant at Next, where I focused on delivering high-quality service and meeting sales goals. I take pride in my ability to train and support new team members, helping them integrate smoothly into their roles and build confidence in their skills.