Open to opportunities

Samantha Wigley

@samanthawigley

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Dedicated call handler with extensive customer service experience.

Zimbabwe

Message

What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth.

As a committed call handler at Capita, I manage inbound and outbound communications with schools, providing essential assistance through the National Curriculum Helpline. My role involves delivering accurate information on curriculum-related queries and policy updates, ensuring that schools receive the support they need. I excel in navigating multiple internal systems to efficiently retrieve and update records, all while adhering to compliance protocols and data protection standards.

Before my current position, I served as a customer service advisor at AXA, where I supported customers on emergency lines and coordinated urgent service requests. My experience also includes working as a retail assistant at Next, where I focused on delivering high-quality service and meeting sales goals. I take pride in my ability to train and support new team members, helping them integrate smoothly into their roles and build confidence in their skills.

Experience

Work history, roles, and key accomplishments

Current

Call Handler

Current

Capita

Mar 2025 - Present (4 months)

Manages inbound and outbound calls for the National Curriculum Helpline, offering assistance and guidance on curriculum-related queries. Initiates outbound calls to schools for follow-ups and issue resolution, while navigating multiple internal systems efficiently.

Customer Service Data Entry Compliance Teamwork Training Communication CRM Software

Customer Service Advisor

AXA

Aug 2023 - Jan 2025 (1 year 5 months)

Supported customers on home and motor emergency lines, coordinating with service providers for urgent callouts and breakdowns. Utilized eCare, Avaya, and Policy Checker for query resolution and record updates, while processing payments and handling confidential information.

Customer Support Payment Processing Communication Team Collaboration Avaya

Retail Assistant

May 2021 - Jul 2023 (2 years 2 months)

Delivered high-quality service on the shop floor and at tills, supporting online and click-and-collect orders. Maintained store organization and contributed to meeting daily sales goals.

Customer Service Sales Inventory Management Teamwork Communication

Office Assistant

Volcom

Sep 2010 - Sep 2013 (3 years)

Handled bookings, customer inquiries, and day-to-day administrative tasks. Utilized Sage for invoicing and basic financial management, while supporting marketing initiatives.

Administrative Support Invoicing Financial Management Marketing Support Data Entry

Education

Degrees, certifications, and relevant coursework

Various Institutions

Certificate, Workplace Safety and Basic Skills

Completed certifications in Health and Safety in the Workplace and Safe Lifting and Manual Handling, demonstrating a commitment to workplace safety and best practices. Acquired foundational skills in literacy, numeracy, and ICT, enhancing overall professional capabilities.