Open to opportunities

renee clayton

@reneeclayton

Message

Enthusiastic administrator with strong customer service skills.

Zimbabwe

Message

What I'm looking for

I am looking for a role that allows me to grow my skills in customer service and administration while contributing to a supportive team environment.

I am an extremely enthusiastic individual who is very determined to learn new skills and gain more knowledge about the roles and tasks ahead of me. I enjoy working in a team but am also capable of working independently. My experience in various administrative roles has equipped me with the ability to adapt proactively to team needs, ensuring efficiency and high-level support.

Throughout my career, I have provided excellent customer service, maintained accurate records, and managed information effectively. My time at KARE PLUS as an Administration Assistant allowed me to hone my skills in organizing files, managing databases, and supporting payroll processes. At VERBATIM, I excelled as a call center virtual receptionist, where I maintained client satisfaction by resolving queries promptly and efficiently.

Currently, I am working with TULIP Recruitment in customer operations, where I handle DSA mailboxes and create online portals for students. My commitment to providing friendly and professional service has consistently resulted in positive feedback from clients and customers alike.

Experience

Work history, roles, and key accomplishments

Current

Capita DSA Customer Operations

Current

Tulip Recruitment

Managed all DSA mailboxes, created online portals for students, and collected accurate data from clients and customers. Handled incoming customer calls and scheduled appointments for students with assessors. Ensured smooth customer operations for Capita DSA.

Customer Operations Data Collection Online Portal Management Scheduling Client Communication Customer Service

Front of House Hotel Receptionist

Solent Hotel

Jul 2021 - Nov 2021 (4 months)

Delivered excellent customer service, resulting in outstanding TripAdvisor feedback, and maintained a neat reception area. Managed guest check-ins, reservation changes, and handled customer complaints by promptly resolving issues. Processed various transactions including cash, credit card, and foreign exchange, reconciling at the end of each shift.

Customer Service Check In Processes Communication Housekeeping Coordination

Call Centre Virtual Receptionist

Verbatim

Jul 2020 - Jul 2021 (1 year)

Maintained excellent client satisfaction by proactively resolving queries within short timeframes, ensuring customer records were accurate and updated on the CRM system. Consistently met and exceeded call centre targets by answering all customer calls and emails within tight company deadlines. Focused on delivering excellent customer care.

Customer Service CRM Software Data Entry Communication

Administration Assistant

Kare Plus

Nov 2019 - Feb 2021 (1 year 3 months)

Provided high-level administrative support, proactively adapting to team needs and enhancing efficiency. Managed company databases, organized files, and handled clerical office functions including answering phones and escalating complaints. Assisted with payroll and interviewed candidates.