Open to opportunities

Samantha User

@samanthauser9

Message

Detail-oriented content and customer support professional with hands-on electrical and billing experience.

United States

Message

What I'm looking for

I’m looking to join a team where I can apply my detail-oriented work style, steady communication skills, and fraud/content judgment—while growing in customer support and operations with reliable, respectful collaboration.

I’m a hard-working, diligent, adaptable professional who works well with others and stays detail oriented. Currently, I serve as a Notary Public, commissioned to authorize notarizations and support fraud prevention through careful document handling.

Previously, I built experience reviewing content for fraud and harassment as a Content Moderator at TaskUS, and I trained to maintain calm while reviewing disturbing content. I’ve also supported customers end-to-end as an Account Manager in insurance (P&C license, inbound/outbound calls, policy updates and billing transactions) and provided technical support for Google Fiber via chat and phone, including service maintenance and product functionality guidance. Alongside customer-facing roles, I completed Electrical Apprentice work with conduit bending, wire pulling, electrical theory, and panel terminations, and I’ve brought a disciplined, organized approach from hospitality and research work.

Experience

Work history, roles, and key accomplishments

Current

Notary Public

Current

Self

Jan 2026 - Present (5 months)

Authorized to notarize documents as commissioned by the Secretary of State, supporting fraud prevention through adherence to notary procedures.

Fraud Prevention Authorization Regulatory Compliance

Content Moderator

TaskUs

Apr 2025 - Jan 2026 (9 months)

Reviewed user content and flagged items for fraud and harassment, including training to maintain calm while evaluating disturbing material.

Content Moderation Fraud Detection Policy Enforcement Calm Under Pressure

Account Manager

Farmers Insurance

Nov 2024 - Feb 2025 (3 months)

Handled P&C account support by assisting clients with updating home and auto policies and managing billing transactions via inbound and outbound calls.

Account Management P C Insurance Policy Updates Billing Inbound Calls Outbound Calling Client Communication CRM

Electrical Apprentice

CapStar Electric

Dec 2020 - Apr 2024 (3 years 4 months)

Supported electrical work by performing conduit bending, wire pulling, and panel terminations while applying electrical theory as an apprentice.

Conduit Bends Panel Terminations Blueprint Reading

Research Agent

Reconnaissance Market Research

Oct 2018 - Dec 2018 (2 months)

Contacted businesses to gather statistical data for market research while following proper phone etiquette and maintaining a clean workspace.

Market Research Phone Outreach Data Collection Attention To Detail Clean Workspace Maintenance

Head Hostess

I-Hop

Jul 2018 - Oct 2018 (3 months)

Greeted customers, supported food-handler safety and customer comfort, and managed financial transactions while maintaining a clean working environment.

Customer Greeting Hospitality Customer Comfort Cash Handling Financial Transactions Clean Workspace Maintenance Customer greeting

Technical Support Specialist

Google Fiber

Feb 2015 - Jan 2018 (2 years 11 months)

Provided technical support to internet service customers via chat and phone, including billing information management and guidance on product functionality and service maintenance.

Technical Support Live Chat Support Phone Support Billing Product Functionality Microsoft Office

Restaurant Manager

Valentino's Pizza

Mar 2012 - May 2014 (2 years 2 months)

Delegated employees to provide customer service, managed financial transactions, and maintained FDA-regulated food safety while interviewing, hiring, and training new staff.

Customer Service Cash Handling Food Safety Interviewing Employee Training Financial Transactions