sharren lenzy

Reviewed and annotated web content for accuracy and compliance, providing detailed qualitative feedback to maintain high-quality scores. Used data annotation techniques to support training of AI models focused on safety and relevance.

Cleaned commercial properties on a part-time basis as an independent contractor, with the ability to pick up additional hours as needed.

Oversaw daily restaurant operations including staff scheduling, inventory management, and quality control. Trained and mentored employees on customer service, POS systems, and health and safety protocols, and resolved customer concerns on-site.

Monitored real-time digital communications (chats and videos) to help ensure a safe environment for users. Identified and escalated policy violations, including sensitive content and potential safety risks.

Provided technical and billing support for Verizon customers in a remote call center environment. Assisted with service connections/disconnections and troubleshot internet and phone hardware issues while maintaining strong customer satisfaction and resolution-time performance metrics.

Conducted high-volume outbound sales calls using automated dialing systems. Met and exceeded weekly sales quotas for national newspaper subscriptions through persuasive communication.

Led a mobile team of four for residential and commercial cleaning projects. Ensured quality assurance, on-time completion of job sites, and managed supplies and client expectations.

Completed a high school diploma program through Graduation Alliance (remote).