Nic Galaviz

Managed stocking and cashier duties, ensuring accurate transactions and efficient inventory management. Processed freight, maintaining organized storage and timely shelf restocking.

Reviewed videos in a fast-paced environment to ensure compliance with community guidelines, identifying and flagging inappropriate content to maintain platform safety and integrity. Utilized analytical skills to assess video content, ensuring adherence to policies and achieving high accuracy rates in content review.

Executed door-to-door sales, processed orders, and built customer relationships, driving new cable accounts. Collaborated with the team to achieve sales targets and independently managed customer acquisition.

Handled inbound and outbound calls, resolving customer issues and assisting business owners with new payment processors. De-escalated upset customers, improving satisfaction and retention rates.

Handled high call volumes, managed call times, and de-escalated issues, ensuring customer satisfaction. Processed payments, set up arrangements, and updated billing info, improving financial accuracy.

Managed customer interactions via email and phone, resolving issues with technicians and clients. Handled multiple tickets daily, ensuring timely resolution and customer satisfaction.

Streamlined payment processes and effectively managed high-volume inbound and outbound calls. Implemented solutions for complex account problems, boosting customer satisfaction.

Managed stocking and cashier duties, ensuring accurate transactions and efficient inventory management. Delivered exceptional customer service, resolving inquiries and enhancing shopping experiences.

Completed high school education, gaining foundational knowledge across various subjects. Developed essential skills in communication, problem-solving, and teamwork.