Esperanza Alvidrez

I’m a detail-oriented, customer-focused professional with experience in fraud prevention, identity verification, risk assessment, and account problem resolution. I’m known for investigating issues thoroughly, protecting sensitive information, and maintaining confidentiality while delivering exceptional customer experiences.

In my Customer Service Agent role at GEICO, I assisted customers with policy questions, billing, and account updates. I verified customer identities, documented interactions accurately, and resolved complex customer issues while meeting quality standards and confidentiality requirements.

As a Service Manager at Olive Garden, I led front-of-house operations and supervised service staff. I resolved escalated customer concerns professionally, ensured policy compliance, and coached and trained team members to deliver excellent customer service in a high-volume environment.

I also bring hands-on verification experience from my delivery work with Walmart Spark, where I verified customer identities for age-restricted and signature-required deliveries and maintained accurate delivery documentation. Across roles, I combine analytical thinking, communication, and critical thinking to identify suspicious activity and keep operations running smoothly.