Open to opportunities

Samantha Barsuk

@samanthabarsuk

Message

Experienced customer-service professional with claims and security background delivering results.

United States

Message

What I'm looking for

I seek a role leveraging claims or member advocacy skills in a collaborative, process-driven team where I can use analysis, negotiation, and strong communication to improve client outcomes.

I am a results-driven customer service and claims professional with experience in insurance claims administration, member advocacy, and security-focused client care. I have investigated and negotiated auto and specialty boiler and machinery claims, managed benefits administration in a fast-paced tech environment, and maintained safety and compliance in high-stress shelter settings.

I graduated Cum Laude with dual BAs in Criminal Justice Administration and Theology and held leadership roles in honor societies. I bring strong communication, analytical, and cross-functional collaboration skills, and I prioritize clear documentation, problem solving, and delivering professional service under pressure.

Experience

Work history, roles, and key accomplishments

Current

Member Advocate

Current

Businessolver, Inc.

Sep 2023 - Present (2 years 5 months)

Deliver high-level customer service and manage employee benefits administration for a fast-paced technology company as a gig/member advocate.

Customer Service Benefits Administration Communication Claims Administration Security Compliance Technical Proficiency

Claim ICR Specialist

Travelers Indemnity Company

Sep 2021 - Jun 2022 (9 months)

Analyzed, investigated, and negotiated boiler and machinery specialty insurance claims, providing exceptional customer service and detailed claim documentation.

Investigation Negotiation Documentation Cross Functional Collaboration

Claims Adjuster

Travelers Indemnity Company

Oct 2018 - Sep 2021 (2 years 11 months)

Investigated auto insurance claims, determined coverage and liability, negotiated settlements, and maintained detailed claim files under high-stress conditions.

Auto Claims Investigation Liability Determination File Management Communication

Shelter Care Counselor

County of Berks

Aug 2015 - Oct 2018 (3 years 2 months)

Maintained safety and security for approximately 96 residents, met ICE requirements, compiled daily logs and reports, and performed routine security checks.

Resident Safety Reporting Regulatory Compliance Active Listening Crisis Management