elizabeth innis

Assisted Visa cardholders with filing travel claims, collision damage waiver claims, and purchase protection claims, including negotiating offers with international rental agencies and handling total loss offers. Contacted third parties such as rental agencies, airlines, and law enforcement for necessary documents, finalizing claims with a high SLA Quality score. Determined deductibles based on be

Maintained accurate detailed travel insurance claims, including medical, baggage, cancellation, delay, and property loss, updating all claim activity and documents. Assisted members with understanding benefit types, covered events, and coverage amounts, escalating issues when necessary and helping obtain claim-specific documents. Confirmed claim coverage according to policy benefits, settled and p

Adjusted loyalty rewards as necessary to increase customer satisfaction and processed reward payments in gift card currency or account credit. Updated customer profile information when needed and assisted customers in arranging travel using their rewards. Advised customers of current promotions and upgrade offers.

Placed orders for customers using a virtual environment and tracked orders, contacting freight companies regarding shipment issues. Processed refunds and exchanges for customers. Advised customers of current online and in-store inventory.

Assisted customers with technical issues involving phones, internet, and cable services, troubleshooting problems and providing solutions. Dispatched technicians when necessary for on-site support. Assisted customers with billing issues and processed payments.

Processed Dependent Care FSA claims, ensuring accuracy and compliance with regulations. Assisted customers in retaining correct documents required for claim submission and processing. Processed disbursements to customers after claims were finalized.

Processed reservations for a fleet of taxis and limousines, managing booking details and schedules. Maintained information on VIP accounts, ensuring accurate records and service. Dispatched drivers efficiently and processed credit/debit payments.

Logged messages accurately for over 500 companies across various fields, ensuring timely and correct information transfer. Paged company workers or doctors for urgent requests or messages. Maintained client information, ensuring records were up-to-date and organized.