At American Airlines, I directed 12+ concurrent technology and operations initiatives and governed portfolios exceeding $50M. I led a flight-planning SaaS rollout that generated $20M+ in annual savings through optimized scheduling and infrastructure consolidation.
I coordinated distributed teams of 40+ stakeholders across Operations, Technology, Finance, and Customer Support. SaaS and multi-cloud implementations across AWS and Azure reduced infrastructure costs by 32% and improved system reliability by 15%.
At American Airlines, I also partnered with operations and technology leaders to modernize customer-support workflows across four departments, improving First-Time Resolution by 35%. Power BI and Tableau dashboards built on Databricks data eliminated 350+ annual manual reporting hours.
I'm currently a Technology & Operations Consultant at Lonestar Business Advisors, where I own intake-to-delivery workflows for concurrent IT strategy and compliance engagements. I use Salesforce for client pipelines and build Power BI dashboards and executive governance reporting packages.
