Open to opportunities

Salim Phan

@salimphan

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IT Technician with expertise in data entry and technical support.

United States

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What I'm looking for

I'm looking for a role that values technical expertise and offers opportunities for growth.

I'm an IT Technician and Data Entry Clerk with a strong background in providing technical support and managing data efficiently. Currently, I deliver IT support at GlobeLife Liberty National, where I resolve software and hardware issues that impact business operations. My experience includes inputting high volumes of client data, ensuring accuracy and efficiency in every task.

Previously, I worked as a Technician Specialist at Apple, where I performed service repairs with a remarkable 98% accuracy rate. My role involved conducting diagnostics on devices and collaborating with team members to tackle complex challenges. Additionally, I have been a Computer Technician since 2017, where I acquire and assemble computers tailored to client needs, demonstrating my vast knowledge of Windows OS and Linux.

Experience

Work history, roles, and key accomplishments

Current

IT Technician & Data Entry Clerk

Current

GlobeLife Liberty National

Jan 2024 - Present (1 year 7 months)

Delivered IT support to office systems and resolved software and hardware issues impacting business operations. Input high volume of client data accurately and efficiently.

IT Support Data Entry System Administration Microsoft Office Windows OS

Current

Computer Technician

Current

Creed Build

Jan 2017 - Present (8 years 7 months)

Acquired and assembled personal, workspace, and gaming computers for clients, demonstrating vast knowledge in Windows OS and Linux. Troubleshot and diagnosed OS errors, calibrating and fine-tuning computers for optimal performance.

Windows OS Linux Performance Tuning

Technician Specialist

Apple

Jan 2021 - Jan 2024 (3 years)

Performed service repair with the highest standard, meeting all requirements with 98% accuracy. Conducted diagnostics on devices and repaired issues as prompted, collaborating with team members to resolve difficult tasks.

Diagnostics Technical Support Customer Service Team Collaboration MacOS Troubleshooting

Education

Degrees, certifications, and relevant coursework

Colorado University of Boulder

Bachelor of Science, Computer Science

2022 - 2024

Pursued a Bachelor of Science in Computer Science, gaining in-depth knowledge of programming, algorithms, data structures, and software development. Developed strong problem-solving and analytical skills applicable to various technological challenges.

Horizon High School

Diploma/GED, General Studies

2016 - 2020

Completed high school education, acquiring foundational knowledge across various subjects. Prepared for further academic pursuits and developed essential life skills.