At Achire Business Support, I manage customer operations and billing cases across a high-volume portfolio. I’ve recovered and retained K5.7 Million from an assigned corporate portfolio while protecting client relationships.
I investigate billing disputes and financial discrepancies, and developed customized solutions that accelerated case resolution rates by 20%. I also create customer email templates and formal escalations.
In a special operational assignment as Acting Team Leader, I supervised workflow allocations and ticket distribution. I established performance metrics and monitoring routines, and handled complex, high-priority escalations.
I hold a Bachelor of Business Administration in Accounting & Finance from Chalimbana University and am a Licentiate Member of the Zambia Institute of Chartered Accountants. My work also includes account aging and cash reconciliation reporting, database verification, and remote customer support.
