Taona Zimba

TZ

Open to opportunities

Taona Zimba

@taonazimba

Banking and Finance professional with strong Excel, data entry, and administrative skills. Detail-oriented and eager to work remotely.

What I'm looking for

I’m looking for remote business operations and project management work where I can follow structured processes, coordinate tasks end-to-end, maintain accurate records and reporting, and communicate clearly with clients and teams in a fast-paced environment.

I’m a dedicated and detail-oriented professional with a Bachelor’s Degree in Banking and Finance (Upper Credit) and hands-on experience in banking operations and customer service. I specialize in data entry, virtual assistance, administrative support, and customer support.

I take pride in delivering accurate, organized, and timely work while maintaining the highest level of professionalism and confidentiality. My banking experience has strengthened my attention to detail, communication skills, problem-solving abilities, and ability to work efficiently under pressure.

My services include:

* Data Entry

* Virtual Assistance

* Microsoft Excel & Google Sheets

* Web Research

* Email & Calendar Management

* PDF Conversion

* Administrative Support

* Customer Service

* Data Collection & Record Keeping

I am committed to providing high-quality work, meeting deadlines, and exceeding client expectations. Whether you need a reliable virtual assistant, a meticulous data entry specialist, or exceptional customer support, I am ready to help your business succeed.

Let’s work together to achieve your goals!

Experience

Work history, roles, and key accomplishments

ZZ

Current

Bank Teller

Current

Zambia Industrial Commercial Bank (ZICB)

Jul 2024 - Present (2 years)

Supported daily operations through accurate transaction processing and documentation, and coordinated follow-up on client service requests. Maintained 98%+ transaction and report accuracy and communicated professionally in high-volume environments.

Transaction Processing Documentation Reporting Record keeping Time Management

IB

Customer Service Officer

Investrust Bank

Mar 2021 - Apr 2024 (3 years 1 month)

Managed daily customer service and operational tasks, handling documentation, reporting, and accurate data entry in fast-paced settings. Delivered accurate records with minimal errors, improved issue resolution through task coordination, and maintained organized workflows.

Customer Service Operations & Support Data Entry Documentation Reporting Issue Resolution Client Communication Task Coordination Administrative Operations

Education

Degrees, certifications, and relevant coursework

CU

Copperbelt University

Bachelor of Science, Banking and Finance

Earned a Bachelor of Science in Banking and Finance at Copperbelt University in 2020.

Tech stack

Software and tools used professionally

Gmail

Task

Remote

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