Moffat Banda

Conducts sampling of raw and in-process materials, improving sampling efficiency by 60% and accuracy by 90% while analyzing data to optimize processes and drive cost savings.

Planned routes and performed vehicle inspections, improving time management and transport efficiency by 80% and maintaining 90% vehicle performance through routine maintenance.

Analyzed financial scenarios and implemented personalized strategies that increased profitability by 90% and client satisfaction by 30%, managing 50+ global client inquiries weekly with a 95% satisfaction rate.

Led customer service operations and strategic initiatives that achieved a 95% satisfaction rating, increased service efficiency 90%, and grew social media interaction by 50%.

Resolved ~30 customer inquiries daily via chat, email, and phone achieving a 95% satisfaction rate, reduced ticket resolution time by 35%, and supported onboarding and product feedback for feature improvements.

Maintained large-scale databases to ensure data integrity and accuracy, improving data processing efficiency by 60% and producing reports to support project objectives and compliance.

Pursuing a Bachelor of Business Administration focusing on business principles and administration practices.

Completed a Diploma in Computer Engineering covering core computer systems and engineering fundamentals.

Obtained Secondary School Certificate with general secondary education completion.

Completed a Certificate in Monitoring and Evaluation focused on program monitoring and evaluation methodologies.