Open to opportunities

Nathan Lunyenze

@nathanlunyenze

Customer Service Specialist with over four years of experience resolving high-volume inquiries and improving satisfaction.

Zambia

Message

What I'm looking for

I’m looking for a customer-focused role where I can manage high-volume inquiries, resolve issues quickly using CRM tools, and help improve customer satisfaction—whether in remote support or a call center environment—while growing my customer care and service skills.

I’m a Customer Service Specialist with over four years of experience delivering exceptional customer support in call center and remote environments. I handle high-volume customer inquiries via phone, email, and chat, focusing on timely resolutions and high customer satisfaction.

I use CRM systems and support tools to manage cases end-to-end, from order/refund/delivery issues to account concerns. I’m confident in communication, problem-solving, and conflict resolution, and I’ve delivered prompt, accurate service through email and live chat while collaborating with global teams.

Experience

Work history, roles, and key accomplishments

Customer Service Specialist

Amazon

Jan 2024 - Jan 2026 (2 years)

Managed 50–100+ customer interactions daily via email and live chat, resolving issues related to orders, refunds, deliveries, and account concerns. Used CRM and ticketing tools to monitor cases and improve service efficiency.

Customer Service Google Workspace Microsoft Office Gmail Live Chat Support Email Support Data Entry Ticket Management Order Management Refunds Delivery Support Account Support Zoom Time Management

Customer Service Supervisor

Zamtel Communication Zambia

Jan 2021 - Jan 2024 (3 years)

Handled a high volume of inbound customer calls while maintaining service quality. Assisted customers with product information, troubleshooting, and account inquiries, and resolved customer complaints using effective communication.

Customer Service Inbound Calls Communication Problem Solving Troubleshooting Complaint Resolution