Saleh Dzhasim
@salehdzhasim
I resolve complex web, mobile, and SaaS technical issues through logs, APIs, and cross-functional collaboration.
UkraineWhat I'm looking for
I've provided 24/7 L1/L2 support for iOS POS applications, website builders, and crypto-related services, becoming a product expert for end users and internal teams.
In my current L2 Technical Support Engineer / TechOps Engineer role, I investigate web and mobile issues using logs and API requests, track bugs in Jira, and partner with QA and development teams to verify fixes and prevent regressions. I also create and maintain Confluence knowledge-base documentation.
Experience
Work history, roles, and key accomplishments
L2 Technical Support Engineer / TechOps Engineer
Unknown
Jan 2022 - Present (4 years 8 months)
Investigated and resolved complex technical issues across web and mobile platforms. Analyzed logs and API requests to identify root causes, reported and tracked bugs using Jira, and collaborated with QA and development teams to verify fixes and prevent regressions.
Education
Degrees, certifications, and relevant coursework
Kyiv National Linguistic University
Translation and Interpreting
2016 - 2019
Studied at Kyiv National Linguistic University from 2016 to 2019.
Tech stack
Software and tools used professionally
Availability
Location
UkraineAuthorized to work in
Job categories
Interested in hiring Saleh?
You can contact Saleh and 90k+ other talented remote workers on Himalayas.
Message SalehGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
