Mykola Novikov
@mykolanovikov
I resolve critical iGaming incidents and improve high-load support operations.
UkraineWhat I'm looking for
At Favbet Tech, I resolve complex L2 business-application incidents in high-load iGaming and FinTech environments, handling 50+ tickets monthly and 3–5 critical incidents per month without downtime impact.
I've coordinated software releases, managed deployment risks, maintained JSON configurations, analyzed logs, and tuned systems proactively using Kibana, Grafana, Zabbix, and Grafana Loki. I work across Windows, Linux, SQL concepts, proxies, SSL, load balancers, and LDAP.
I'm equally focused on customer experience and team performance: I de-escalate high-stakes issues, communicate with everyone from developers to C-suite stakeholders, and mentor junior support engineers through practical documentation and troubleshooting guidance.
Experience
Work history, roles, and key accomplishments
Technical Support Engineer L2
Favbet Tech
Aug 2018 - Apr 2026 (7 years 8 months)
Provided L2 technical support in a high-load iGaming environment, managing 50+ tickets monthly and resolving 3-5 critical incidents per month with zero downtime impact. Mentored junior engineers and developed onboarding documentation.
Experienced Technical Support Engineer with 7+ years of hands-on experience. Deep expertise in Windows and Linux, solid understanding of SQL concepts, and strong knowledge of core network technologies (proxies, SSL, load balancers, LDAP). Skilled in resolving complex incidents, de-escalating challenging customer situations, and multitasking effectively in fast-paced environments. Demonstrated empa
Worked as IT System Administrator at COMPAREX Ukraine.
Installing and customizing of ОС Windows and office software
Technical support, assembly and customizing of local networks, Wi-Fi
• Installing and configuring Windows and office software,
• Troubleshooting.
• remote administration
• Technical support, installation and tuning of local networks, Wi-Fi,
• Work / install Windows 2003/2008 Server, Active Directory
• installation and configuration of accounting software (1C, ARM, MEDoc, Ligazakon etc..)
• Selection, purchase of equipment and components, documentation, inventory
•
Education
Degrees, certifications, and relevant coursework
GoIT
Basic Quality Assurance Course, QA Manual
2015 - 2016
- SDLC & Methodologies (Watefall, Scrum, Kanban, XP)
- Bug tracking systems: Jira
- Basics of Test Automation: Selenium IDE, Selenium Builder
- Writing documentation: Check lists, Test Cases, Bug Reports, Test plans, QA Reports
Infopulse
Программирование на C++
2014 - 2015
National Aviation University
High School Diploma, Management in the field of information protection from unauthorized access
2004 - 2009
КА "Шаг"
специалист, Программирование
2004 - 2006
Computer Academy ШАГ
специалист, Программирование
2004 - 2006
Completed a specialist degree in programming.
Availability
Location
UkraineAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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