Dmitriy Terekhov

• Acted as the sole system architect, business analyst, and developer to build custom commercial web systems from scratch.
• Developed a modern Web3 platform using Ruby on Rails 8.1 and integrated advanced AI architectures (DeepSeek, ChatGPT) to rapidly scaffold and optimize application features.
• Formulated business and system requirements, converting complex user stories into stable technical a

• Security Monitoring & Incident Response: Monitored network traffic and system logs to detect, analyze, and mitigate potential security threats and unauthorized access attempts.
• Infrastructure & System Administration: Maintained, configured, and secured local networks, communication channels, and specialized OS environments.
• Access Control & Vulnerability Management: Managed user access permi

• Provided high-quality technical support for an international B2B/B2C SaaS platform.
• Managed and resolved complex customer issues using internal admin panels, databases, and monitoring tools.
• Maintained smooth service operations by identifying, documenting, and escalating system bugs to the development team.

●​ Analyzed and optimized business workflows for a European FinTech product (Blackcatcard).
●​ Coordinated and improved performance KPIs for L1 and L2 customer support divisions.
●​ Developed comprehensive response scripts, internal guides, and technical documentation for the support team.

●​ Architected and integrated business processes within amoCRM for enterprise clients.
●​ Configured, integrated, and maintained IP telephony, messaging systems, social media channels, and webhooks.
●​ Conducted technical training sessions for managers, team leads, and decision-makers on CRM efficiency.

●​ Resolved complex technical L2 tickets from users of a high-performance website builder platform.
●​ Assisted clients with custom integrations, including third-party CRM systems, payment gateways, and external APIs.
●​ Troubleshot and debugged front-end issues by modifying custom scripts (JavaScript) and styles (CSS/HTML) inside user blocks.

• Supervised and coordinated a regional team of field service technicians, managed workloads, and conducted technical audits of complex repair cases.
• Acted as the primary technical point of contact for banking clients and corporate customers, resolving escalated issues and ensuring high satisfaction.
• Installed, configured, and provided comprehensive L1/L2 maintenance (FLM/SLM) and hardware/sof

• Coordination other service engineers who was in my region. Working with banks and customers. Solving the problems that was appear during the service with banks and customers
• Installing ATMs Service and repair ATMs (first and second levels of maintenance). Installing and service POS-terminals. Training the staff in sale points.

●​ Managed, configured, and maintained critical regional networks of self-service terminal systems and POS hardware.
●​ Diagnosed and resolved hardware and software incidents under strict SLAs to ensure maximum system uptime.
●​ Installed and configured secure OS environments, specialized software, and network routing protocols.
●​ Supervised a regional team of support technicians, coordinated wor

●​ Maintained, monitored, and supported the bank's Local Area Network (LAN) and local IT infrastructure.
●​ Supported and maintained the bank's ATM (banking) network and resolved issues within first-line maintenance (FLM).
●​ Installed, configured, and provided advanced technical support for corporate client-bank systems, specialized banking software, and POS (acquiring) equipment.
●​ Troubleshot

Jul 2026

Jul 2026

Specialization: Economic Cybernetics (Systems Analysis & Mathematical Modeling)

Key areas of focus and coursework:
• Advanced Mathematics & Data Analysis: Rigorous training in Mathematical Analysis, Probability Theory, Linear Algebra, and Statistics.
• Systems Analysis & Process Modeling: Skilled in structural process analysis, workflow optimization, and identifying systemic bottlenecks.
• Proble