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Yulia Kyzyma

@yuliakyzyma

Customer Support Specialist handling QA and IT support, reproducing defects and verifying fixes in a product environment.

Ukraine

Message

What I'm looking for

I'm transitioning from customer support into IT Support and QA, and I'm looking for work where I can coordinate tickets, support access and onboarding, and contribute to defect reproduction and testing.

In my current Customer Support Specialist role, I coordinate internal and user issues in ClickUp and Jira, keeping ticket notes, priorities, and SLAs clear.

I reproduce defects, capture Console and Network evidence with Chrome DevTools, and file actionable tickets with steps to reproduce and expected versus actual results. I also verify fixes after releases and run smoke and regression checks.

I support IT operations by managing Google Workspace users, groups, and aliases, enforcing 2FA, and maintaining onboarding and offboarding checklists. I administer Confluence spaces and the IT knowledge base, and standardize SOP templates.

In projects, I configured a Jira Service Management mini-deployment with request forms, queues, SLAs, automation rules, and a linked Confluence knowledge base. I also documented a Google Workspace access model and created a Google Sheets asset register.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Specialist

Current

Unknown

Jun 2023 - Present (3 years 4 months)

Triaged and coordinated internal/user issues in ClickUp/Jira, maintained ticket notes, priorities, and SLAs. Reproduced defects, captured evidence with Chrome DevTools, and filed actionable tickets with steps-to-reproduce.