At Apptimized, I supported B2B SaaS customers with product usage, configuration, workflows and technical questions. I investigated reported incidents by reproducing issues, analyzing logs and exploring possible root causes.
I later served as Support Team Lead, leading a 3–4 person team while staying involved in day-to-day support. I helped teammates with complex cases and developed practical product training scenarios.
I documented confirmed defects in Azure DevOps and coordinated escalations with Development, DevOps and Packaging teams. I also improved support workflows for incident handling, prioritization, customer updates, documentation and escalation.
As an Application packager, I created and tested software packages for automated deployment and silent installation across Windows environments. I packaged 650+ applications and tested 400+ packages in commercial Windows environments.
