Salami Omolade

I’m a Customer Support Representative with 3+ years of experience across fintech, retail, and e-commerce, specializing in live chat and email support. I handle high-volume digital conversations with speed, empathy, and professionalism, while maintaining a 100% positive customer feedback record. I’m also certified as an Air Ticketing & Reservation Specialist (Amadeus GDS), which strengthens my confidence with booking-related questions and troubleshooting.

As a Freelance Usability Tester (2025–Present), I test international digital platforms for UX and software issues and deliver structured written reports. This work sharpens the clear, organized communication that directly supports great email support experiences and escalations.

Through self-employment (2022–Present), I’ve managed 100+ custom orders end-to-end via chat and email, earning a 100% positive feedback rating across a global client base. I handle order tracking, complaints, and post-purchase support by proactively communicating updates to prevent escalations and keep customers confident.

Earlier, at Newedge Finance (2021–2022), I supported instalment financing queries and device purchases while resolving account discrepancies and payment disputes in a high-volume environment. At MyShape Screen Protector (2020–2021), I delivered tailored product guidance and technical support, driving first-contact resolution and contributing to sales targets; I’m fully remote-ready, self-managed, and comfortable across global time zones.