Looking for permanent remote IT/Cloud Support role matching 6+ yrs experience. Immediate joiner, open to hybrid/contract. India-based.
Looking for a job
Sakshi Mathur
@sakshimathur2
IT Support & Network Engineer with 6+ years at Wipro and DXC Technology — expert in ServiceNow, incident management, and enterprise IT infrastructure
IndiaWhat I'm looking for
IT Support & Network Engineer, 6+ yrs (Wipro, DXC). Skilled in ServiceNow, incident management, AWS/Azure. Seeking remote IT/Cloud roles.
Experience
Work history, roles, and key accomplishments
JO
Operations Executive
JoomDev
May 2025 - Jul 2025 (2 months)
Managed IT operations and coordinated cross-functional activity for a growing startup. Project ended due to company restructuring.
Handled 50+ daily incidents across hardware, software, network & application issues, maintaining 95% CSAT and full SLA compliance. Delivered remote desktop support via MSRA/Citrix Workspace, cutting resolution time by 30%. Managed ServiceNow end-to-end. Administered AD, O365, VMware, Cisco AnyConnect VPN for financial/healthcare clients. Improved FCR 25% via KB documentation.
Provided L1/L2 IT support handling 50+ daily incidents and maintaining 95% CSAT while meeting all SLA targets. Managed ServiceNow ITSM workflows, administered Active Directory and Microsoft 365, and supported Windows Server environments using Citrix Workspace and remote tools.
Managed payroll and timecard systems for 200+ associates with 100% accuracy and compliance. Maintained HR trackers and compliance reports and resolved payroll/timecard discrepancies.
Maintained enterprise network infrastructure with 99.9% uptime through proactive monitoring and real-time alerting. Performed root cause analysis to reduce unplanned downtime and supported multi-site network configurations and structured cabling.
Education
Degrees, certifications, and relevant coursework
MT
MGM's College of Engineering & Technology
Master of Technology (M.Tech), Computer Science Engineering
2015 - 2018
Completed an M.Tech in Computer Science Engineering from MGM's College of Engineering & Technology, Noida (2015–2018).
AT
Aligarh College of Engineering & Technology
Bachelor of Technology (B.Tech), Information Technology
2011 - 2015
Completed a B.Tech in Information Technology from Aligarh College of Engineering & Technology (2011–2015).
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
IndiaAuthorized to work in
Salary expectations
400k-600k INR
Social media
Job categories
Skills
RemoteActive DirectoryMicrosoft Office SuiteRemote SupportDesktop ComputersVMWareL1 supportL2 SupportIncident ManagementRoot Cause AnalysisServiceNow ITSMServiceNowITILCisco IE SwitchesCiscoTCP IPDNSDHCPLAN WANCisco AnyConnectNetwork TroubleshootingWindows ServerLinuxGroup PolicyRemote Desktop ApplicationsMicrosoft 365SharePointTeamsSlackVMware ESXiCitrixCitrix Virtual Apps And DesktopsAWS EC2AWS S3AWS IAMVPCAWS RDSAWS CloudwatchAWS LambdaMicrosoft AzureOffice 365Knowledge BaseSOPsSLA ManagementGmailHelpDesk+JanMatrixRoot CauseUbuntuVMware VSphereWindows
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