Sakshi Gadpayle
@sakshigadpayle
I’m a Service Desk Technician delivering L1/L2 support, ServiceNow incident management, and Active Directory access.
IndiaWhat I'm looking for
I’m a Service Desk Technician with 2+ years of experience providing L1/L2 technical support, focusing on Incident Management and the ServiceNow ticket lifecycle. I’m known for troubleshooting Windows environments and resolving user issues quickly while staying aligned to SLA expectations.
I manage and resolve 20–25 tickets daily and consistently maintain 95% SLA compliance. I handle user provisioning and access management using Active Directory, and I deliver remote support using RDP and AnyDesk while working through hardware, software, and network problems.
I also support common connectivity and service issues, including VPN, DNS, and DHCP, and troubleshoot Office 365 and Windows OS incidents. Familiar with ITIL and root cause analysis (RCA), I document and escalate issues to L2 teams to drive durable fixes and improved customer satisfaction.
Experience
Work history, roles, and key accomplishments
Service Desk Technician (L1 Support)
CompuCom
Feb 2026 - Apr 2026 (2 months)
Managed and resolved 20–25 ServiceNow tickets daily, ensuring 95% SLA compliance while providing L1 support for hardware, software, and network issues. Performed user provisioning and access management in Active Directory, delivered remote support, handled Windows and Office 365 issues, managed incident lifecycle with RCA, and escalated documented issues to L2 teams.
Provided technical support via calls and chat to field technicians, troubleshooting system and application issues to improve efficiency. Managed high-volume queries while meeting SLA targets, collaborating with teams and documenting recurring issues.
Education
Degrees, certifications, and relevant coursework
Gaikwad Patil College of Engineering
Bachelor of Engineering, Electronics and Communication
2018 - 2022
Bachelor of Engineering in Electronics and Communication from Gaikwad Patil College of Engineering in Nagpur from 2018 to 2022.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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