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Khaleel Muzammil Khan

@khaleelmuzammilkhan

Senior Technical Support Executive at Wipro Technologies resolving L1/L2 hardware, software, and network issues while maintaining SLA compliance.

India

Message

At Wipro Technologies, I provide L1/L2 support for hardware, software, and network issues, handling high-volume ticket queues while maintaining SLA compliance.

I troubleshoot VPN, connectivity, login, and email issues using tools including ping, nslookup, and remote desktop. For complex issues, I collaborate with L3 teams.

My work at Wipro Technologies has earned me the Star Performer Award three times.

Previously, I delivered remote technical support at [24]7.ai and handled incidents at CGS Pvt Ltd, resolving hardware, software, operating system, and network issues.

Experience

Work history, roles, and key accomplishments

Current

Senior Technical Support Executive

Current

Wipro Technologies

Nov 2022 - Present (3 years 10 months)

Provide L1/L2 support for hardware, software, and network issues, handle high-volume ticket queues, and ensure SLA compliance. Recognized as a 3-time Star Performer Award Winner.

Incident Management SLA Management Active Directory VPN DNS DHCP TCP IP Remote Desktop Outlook Microsoft Office Network Ping NS Lookup Traceroute Windows Basic Linux

Technical Support Executive

[24]7.ai

Nov 2021 - Oct 2022 (11 months)

Delivered remote technical support to global clients via calls and chat, resolving hardware, software, and OS-related issues. Configured printers, cameras, and system applications.

Remote Support hardware troubleshooting Software Troubleshooting OS Support Printer Configurations Camera Configuration Customer Satisfaction First Call Resolution

Technical Support Executive

CGS Pvt Ltd

Dec 2019 - Sep 2021 (1 year 9 months)

Managed incidents using Salesforce ticketing system, resolved network, OS, and hardware issues remotely, and performed root cause analysis to reduce repeat issues.

Salesforce Incident Management Network Troubleshooting OS Troubleshooting hardware troubleshooting Root Cause Analysis Remote Support