Rudrapriya Nandi
@rudrapriyanandi
I support enterprise infrastructure, resolve incidents, and maintain service availability.
IndiaWhat I'm looking for
At Calance Software, I administer Active Directory, monitor infrastructure and security alerts, troubleshoot Linux servers and production incidents, and configure Amazon CloudWatch alarms for timely response. I also manage backup-job monitoring, incident escalation, root cause analysis, and SLA-driven service availability.
Previously, I provided L1/L2 support at Capgemini and Level 2 enterprise support at Wipro, resolving Windows, Microsoft 365, VPN, DNS, hardware, network, and POS issues for 150+ users. I've improved SLA compliance to 98% and resolved 30+ tickets daily while working across ServiceNow, JIRA, Zendesk, AWS, Azure, and ITIL processes.
Experience
Work history, roles, and key accomplishments
Service Desk Analyst and NOC
Calance Software
Jul 2025 - Present (1 year 1 month)
Administered Active Directory, monitored infrastructure alerts, responded to security alerts, and troubleshot Linux servers and production incidents. Handled incidents and service requests using ServiceNow and JIRA, performed root cause analysis, and configured CloudWatch alarms.
Process Associate
Capgemini Technologies
Nov 2021 - Jan 2023 (1 year 2 months)
Provided L1/L2 technical support for over 150 users, resolving Windows, Active Directory, Microsoft 365, and network issues. Managed user provisioning, logged incidents in Zendesk and ServiceNow, and installed and maintained hardware and peripherals.
Senior Associate Consultant
Wipro Technologies
Dec 2019 - Oct 2021 (1 year 10 months)
Provided Level 2 technical support for Windows, Microsoft 365, Active Directory, and enterprise applications. Performed remote troubleshooting, resolved POS-related issues, and diagnosed network connectivity and Windows system errors.
Education
Degrees, certifications, and relevant coursework
Caltech
Post Graduate Program, DevOps
2023 - 2024
Post Graduate Program in DevOps from Caltech, completed from August 2023 to May 2024.
Simplilearn
Master's Program, Cloud Architecture
2023 - 2024
Master's Program in Cloud Architecture from Simplilearn, completed from August 2023 to May 2024.
Calcutta University
Bachelor of Science, Physiology
2015 - 2018
Bachelor of Science in Physiology from Calcutta University, Kolkata, from 2015 to 2018.
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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