Sajjad Rabby
@sajjadrabby
Operations Lead at NEXFIX PRO, where I cut service response-to-resolution time by 25% across US maintenance accounts.
BangladeshWhat I'm looking for
At NEXFIX PRO, I centralised vendor and client dispatch for US facility maintenance accounts, reducing average response-to-resolution time by 25%. I also tracked active work orders through CRM and designed executive KPI dashboards.
At My Health Food Shop, I directed projects across fulfilment, marketing, and operations, maintaining 100% on-time delivery across active workstreams. I introduced company-wide SOPs that reduced process errors by 30% and shortened new-hire onboarding time by 20%.
At DCS EDUCARE, I managed operations and finance, including a 12-person team, departmental P&L, and partnerships with international universities. I’m currently taking on Operations Systems engagements across short-term rental, e-commerce, EdTech, BPO, and digital services.
Experience
Work history, roles, and key accomplishments
Operations Lead - Remote Service Delivery & STR Logistics
Nexfix Pro
Nov 2025 - Present (11 months)
Centralised vendor and client dispatch for facility maintenance accounts across the US, reducing response-to-resolution time by 25% and improving SLA compliance. Managed contractor scheduling, scope verification, and completion tracking via CRM, overseeing 20+ active work orders with zero missed SLA deadlines.
E-commerce Operations & Marketing Lead
My Health Food Shop
Aug 2023 - Oct 2025 (2 years 2 months)
Directed 30+ projects across fulfilment, marketing, and operations, maintaining 100% on-time delivery. Designed company-wide SOPs that reduced process error rates by 30% and shortened onboarding time by 20%, and managed a remote cross-functional team of 8.
Operations & Finance Manager
DCS Educare
Jun 2021 - Jul 2023 (2 years 1 month)
Spearheaded institutional partnerships with 10+ international universities, leading negotiations and executing MoU agreements. Organised 20+ workshops and events, managed a team of 12, and administered departmental P&L and financial compliance reports.
Consultant & Client Success Specialist
DCS Educare
Nov 2017 - May 2021 (3 years 6 months)
Delivered proactive client success programmes, implementing churn-mitigation strategies and resolving high-stakes escalations. Leveraged CRM analytics to track student lifecycle milestones and cultivated B2B partnerships with global educational institutions.
Education
Degrees, certifications, and relevant coursework
Google Ads Display Certification, Digital Marketing
2026 - 2026
Google Ads Display Certification completed in 2026.
IBM
Generative AI: Introduction and Applications, Artificial Intelligence
2024 - 2024
Generative AI: Introduction and Applications certification completed in 2024.
Basis Technologies
Marketing Funnel Essentials, Marketing
2024 - 2024
Marketing Funnel Essentials certification completed in 2024.
IBM
Excel Basics for Data Analysis, Data Analysis
2024 - 2024
Excel Basics for Data Analysis certification completed in 2024.
Google Project Management Certificate, Project Management
2023 - 2023
Google Project Management Certificate completed in 2023.
Intuit QuickBooks
Certified ProAdvisor - QuickBooks Online, Accounting
2022 - 2022
Certified ProAdvisor for QuickBooks Online completed in 2022.
Cisco Networking Academy
Programming Essentials in Python, Computer Science
2020 - 2020
Programming Essentials in Python certification completed in 2020.
Google Analytics Individual Qualification, Analytics
2016 - 2016
Google Analytics Individual Qualification completed in 2016.
Massachusetts Institute of Technology
Banking as if Society Mattered, Banking
2016 - 2016
Banking as if Society Mattered certification completed in 2016.
Kuala Lumpur University of Science and Technology
Bachelor of Business Administration, Finance & Banking
2013 - 2016
Bachelor of Business Administration in Finance & Banking from Kuala Lumpur University of Science and Technology, completed from 2013 to 2016.
Infrastructure University Kuala Lumpur
IBM SPSS Statistics, Statistics
2015 - 2015
IBM SPSS Statistics certification completed in 2015.
Dhaka Commerce College
Higher Secondary Certificate, Business Studies
2010 - 2012
Higher Secondary Certificate in Business Studies from Dhaka Commerce College, completed from 2010 to 2012.
Milestone School & College
Secondary School Certificate, Business Studies
2008 - 2010
Secondary School Certificate in Business Studies from Milestone School & College, completed from 2008 to 2010.
Availability
Location
BangladeshAuthorized to work in
Salary expectations
Social media
Interested in hiring Sajjad?
You can contact Sajjad and 90k+ other talented remote workers on Himalayas.
Message SajjadGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
