Looking for a job

Md Fardin Bin Ferdous

@mdfardinbinferdous

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I manage ticketing operations and turn data, customer needs, and business insights into action.

Bangladesh

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What I'm looking for

I'm looking for a role where I can solve operational or business problems, use data to support decisions, collaborate with stakeholders, and continue growing my project management and analytical skills.

At Platinumlist.net, I manage ticketing systems and end-to-end e-commerce operations, resolve operational issues, plan sales strategies, and prepare performance reports.

I support smooth ticketing experiences through customer service, client support, administrative coordination, and managing multiple priorities under tight deadlines. My work is grounded in problem-solving, stakeholder management, and data-driven decision-making.

Previously, I supported students as an Undergraduate Teaching Assistant at International Islamic University Chittagong, while building analytical and project-management skills through SQL, Python, Tableau, Power BI, Jira, and CRM systems.

Experience

Work history, roles, and key accomplishments

Current

Ticketing Operation Manager

Current

Platinumlist.net

Sep 2025 - Present (1 year)

Managing ticketing systems and overseeing end-to-end e-commerce operations. Resolving operational issues and planning sales strategies while providing customer service and administrative support.

Ticketing Systems E Commerce Operations Problem Solving Conflict Resolution Sales Strategy performance reporting Customer Service client support Administrative Support Time Management

Undergraduate Teaching Assistant

International Islamic University Chittagong

Jun 2023 - Jan 2025 (1 year 7 months)

Led discussion sections and assisted students in problem-solving and developing teaching materials. Checked projects, proctored exams, and provided performance feedback.

Teaching Mentorship Problem Solving Communication Skills Student Evaluation Exam Proctoring Feedback

Education

Degrees, certifications, and relevant coursework

International Islamic University Chittagong

Bachelor of Science, Computer Science and Engineering

2020 - 2025

Grade: 3.08/4.00

Bachelor of Science in Computer Science and Engineering from International Islamic University Chittagong, with a CGPA of 3.08/4.00.

Simplilearn

CAPM Certification Course, Project Management

Certified Associate in Project Management (CAPM) certification course covering fundamental knowledge and practices for managing projects.

Great Learning

Jira Project Management, Project Management

Course providing an in-depth understanding of Jira for project management, enabling effective tracking, managing tasks, and workflows using agile principles.

Bangladesh Youth Leadership Center (BYLC)

Leadership Development Program, Leadership

Leadership Development Program focusing on leadership skills, decision-making, and effective communication to empower individuals to lead teams and initiatives.