At Genpact, supporting GoDaddy customers, I troubleshot web hosting, domains, DNS, SSL, email, WordPress, and website accessibility issues through chat and customer-support channels.
I supported Linux-based shared hosting and VPS environments, investigating configuration, permissions, service availability, and connectivity. I also assisted with cPanel/Plesk hosting, WordPress installation and migration, and PHP-related errors.
In email support, I addressed Microsoft 365 and Office 365 configuration, authentication, and SMTP issues. I escalated infrastructure incidents with relevant troubleshooting information and maintained 90%+ CSAT while meeting quality and SLA targets.
I advanced to the Hosting Advanced Technical Support team based on technical performance and troubleshooting capability. I also authored and updated knowledge-base documentation and technical guides for recurring DNS and SSL issues.
