jerin jose
@jerinjose2
I resolve web hosting, DNS, WordPress, and email support issues.
IndiaWhat I'm looking for
At Namecheap, I resolve complex web hosting, DNS, WordPress, email, SSL, PHP, and domain issues for customers.
I troubleshoot DNS records, nameservers, propagation, SPF, DKIM, DMARC, SMTP, and Exim. I use cPanel/WHM, CloudLinux, Linux CLI, logs, user-load, and inode analysis to identify root causes and escalate complex server-side issues with diagnostics.
As a Junior QA Representative in hosting customer support, I evaluate support interactions for technical accuracy, troubleshooting quality, resolution, and customer experience.
I use AI-assisted workflows for research, troubleshooting, documentation, response evaluation, and support automation. I focus on recurring errors, root-cause resolution, workflow improvements, and consistent customer support.
Experience
Work history, roles, and key accomplishments
Customer Support Representative - Web Hosting
Namecheap
Aug 2023 - Present (3 years)
Resolved complex web hosting, DNS, WordPress, email, SSL, PHP, and domain issues. Troubleshot DNS records, nameservers, propagation, SPF, DKIM, DMARC, SMTP, and Exim, and used cPanel/WHM, CloudLinux, Linux CLI, logs, user load, and inode analysis for root cause analysis.
Education
Degrees, certifications, and relevant coursework
Sri Ramakrishna College of Arts & Science
Bachelor of Commerce, Professional Accounting
2020 - 2023
Pursued a Bachelor of Commerce in Professional Accounting, gaining a strong foundation in accounting principles and business practices.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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