Looking for a job

Syed Alauddin

@syedalauddin

Technical Customer Support professional at Genpact troubleshooting web hosting, DNS, SSL, cPanel, WordPress, and database issues for international customers.

India

Message

What I'm looking for

I’m looking to build a long-term career in technical support, IT service desk operations, and customer-focused technology services, applying my experience in incident handling, troubleshooting, documentation, and escalation management.

At Genpact, I support international customers through chat and non-voice channels with website, hosting, server, domain, and email issues. I troubleshoot DNS records, SSL configuration, cPanel access, and WordPress site functionality.

I gather diagnostic information, analyze symptoms, identify root causes, and document the steps taken. For complex issues, I escalate cases to tier-2/3 support teams following established workflows.

I also assist with basic phpMyAdmin operations and website database troubleshooting. My work at Genpact has been recognized with a Luminary Award, Bronze Quarterly Awards, and Monthly and Quality Superstar awards.

Experience

Work history, roles, and key accomplishments

Current

Senior Associate – Technical Customer Support

Current

Genpact

Jan 2022 - Present (4 years 9 months)

Provide technical customer support to international customers through chat and non-voice channels for website, hosting, server, domain, email, and related technical issues. Troubleshoot web-hosting issues involving DNS, email configuration, SSL, cPanel, WordPress, and site functionality.