Open to opportunities

zabiulla hodekar

@zabiullahodekar

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Tech-savvy professional with 3+ years in technical support.

India

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What I'm looking for

I seek a role that fosters growth, values collaboration, and challenges my technical skills.

I am a dedicated Technical Support Engineer with over three years of experience in providing exceptional client service and technical solutions. My journey began at Cogent E Services, where I honed my skills in customer support, resolving over 150 client issues weekly while maintaining high-quality performance metrics. This foundation paved the way for my role as a Web Solution Specialist at GlowTouch Technologies, where I managed cross-functional teams to tackle complex web hosting issues and significantly improved customer satisfaction rates.

Currently, as a Sr. Representative at Concentrix, I specialize in providing expert technical support for Avalon products. My commitment to excellence is reflected in my ability to manage high volumes of support interactions while achieving a 90% customer satisfaction rating. I take pride in my problem-solving skills and my ability to enhance workflows, consistently exceeding performance targets. I am passionate about leveraging my technical expertise to deliver impactful solutions and foster positive client relationships.

Experience

Work history, roles, and key accomplishments

Current

Sr. Representative

Current

Concentrix

Dec 2023 - Present (1 year 6 months)

As a Sr. Representative, I provide expert technical support for Avalon products via chat support, diagnosing and resolving technical issues to enhance customer satisfaction. I manage high volumes of support interactions while adhering to quality standards, achieving a 90% customer satisfaction rating.

Technical Support Customer Service Documentation Problem Solving Communication Time Management Quality Assurance Chat Support Workflow Management

Web Solution Specialist

GlowTouch Technologies

Jan 2022 - Jul 2023 (1 year 6 months)

Managed cross-functional teams to address complex web hosting issues and enhance customer experience. Specialized in DNS, website, and email troubleshooting, as well as WordPress migration and security products, maintaining a customer satisfaction rate of over 85%.

Web Hosting DNS WordPress Customer Experience Cross Functional Collaboration Problem Solving Workflow Optimization Technical Support Security

Technical Support Associate

Cogent E Services

Jun 2021 - Dec 2021 (6 months)

Served as the main contact for clients in Banking Support, handling inquiries related to bank accounts and card services. Focused on high-quality support and troubleshooting, resolving over 150 client issues weekly with an average resolution time of less than 10 minutes.

Customer Service Technical Support Problem Solving Banking Communication Time Management Quality Assurance Client Services Troubleshooting

Education

Degrees, certifications, and relevant coursework

Shri Guru Sudhindra BCA College

Bachelor of Computer Applications, Computer Applications

2017 - 2021

Completed a Bachelor of Computer Applications (BCA) program, focusing on software development, programming languages, and computer applications. Developed strong technical skills and problem-solving abilities through various projects and coursework.