Looking for a job

Akthar Md

@aktharmd

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I manage enterprise accounts and resolve domain, DNS, hosting, and SSL issues for high-value customers.

India

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What I'm looking for

I'm looking for a customer-facing account management or technical support role where I can resolve complex issues, manage enterprise customers, collaborate across teams, and deliver strong SLA and CSAT results.

At Genpact supporting GoDaddy, I manage 300–400 enterprise and premium customer accounts as their dedicated point of contact.

I troubleshoot domains, DNS, web hosting, and SSL issues across voice, chat, and email, while coordinating escalations through resolution to meet SLA and CSAT targets.

I've also supported GE Healthcare B2B order management, processing orders and purchase orders accurately while collaborating with internal stakeholders.

Experience

Work history, roles, and key accomplishments

Current

Process Developer

Current

Genpact India Private Limited

Jul 2019 - Present (7 years 2 months)

Supported GE Healthcare B2B process handling customer and order-management activities. Processed and verified orders and purchase orders, coordinating with internal stakeholders to ensure accuracy and timely updates.

Order Management Purchase Order Processing Customer Support Voice support Live Chat Email Support SLA Management Quality Assurance

Account Manager

Genpact GoDaddy

Jul 2019 - Nov 2025 (6 years 4 months)

Managed 300–400 enterprise and premium customer accounts, providing technical troubleshooting for domains, DNS, web hosting, and SSL. Coordinated escalations and maintained ownership until resolution to meet SLA and CSAT targets.