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Mokshagna Dupicherla

@mokshagnadupicherla

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Site Reliability Engineer at VisionQuest Solutions maintaining 99.9%+ availability for enterprise platforms.

India

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What I'm looking for

SRE & Production Support Engineer (9+ yrs) seeking worldwide remote contract roles in SRE, DevOps, or Cloud Support. Experienced in maintaining 99.9%+ uptime across Azure/AWS, Kubernetes, Docker, and enterprise observability (Dynatrace, Grafana, Splunk). Skilled in incident response (ITIL) and automation to eliminate toil and scale distributed, mission-critical systems.

At VisionQuest Solutions Pvt Ltd, I maintain 99.9%+ availability for mission-critical enterprise platforms across Azure, AWS, Windows Server, Linux, and SQL Server. I implemented and tuned observability using Grafana, Splunk, Dynatrace, and Azure Monitor, and lead major incident response and post-mortem reviews.

Earlier, at CGI Information Systems, I managed more than 20 IIS-hosted production systems and SSL/TLS certificate lifecycles. I also handled over 150 P1/P2 incidents annually and reduced MTTR by 25% through standardized troubleshooting runbooks.

Experience

Work history, roles, and key accomplishments

Current

Site Reliability Engineer

Current

VisionQuest Solutions Pvt Ltd

Apr 2021 - Present (5 years 5 months)

Maintained 99.9% availability for mission-critical enterprise platforms across hybrid cloud environments. Implemented observability solutions and led major incident response and post-mortem reviews.

Azure AWS Windows Server Linux SQL Server Grafana Splunk Dynatrace azure monitor Azure DevOps Jenkins Git ServiceNow PowerShell Shell Scripting Kubernetes Docker

Technical Support Engineer

TempBridge India Pvt Ltd

Nov 2020 - Mar 2021 (4 months)

Administered enterprise AppDynamics monitoring environments and configured health rules, dynamic baselines, and alerting thresholds. Developed Python automation scripts to onboard new services into the observability stack.

AppDynamics Python Monitoring Automation

Senior Software Engineer (Production Support)

Ocwen Financial Solutions Pvt Ltd

Mar 2020 - Sep 2020 (6 months)

Provided L2/L3 production engineering support for core mortgage applications and critical processing engines. Executed production deployments, server patching, and post-deployment validation tests.

Production Support Deployment RCA Performance Optimization

Software Engineer – Product Support

Symphony Summit IT Solutions Pvt Ltd

Aug 2019 - Jan 2020 (5 months)

Supported multi-tenant enterprise ITSM SaaS platforms, resolving P1/P2 operational incidents within strict SLA windows. Administered IIS-hosted web applications and managed SQL Server agent jobs.

ITSM IIS SQL Server Incident Management

Associate IT Support Engineer

IHS Global Pvt Ltd

Mar 2019 - Aug 2019 (5 months)

Provided operational support for enterprise data warehouse applications, executing complex SQL queries and automated ETL batch jobs. Monitored real-time infrastructure alerts and published operational health reports.

SQL ETL Monitoring Data Warehouse

Software Engineer

CGI Information Systems

May 2016 - Feb 2019 (2 years 9 months)

Managed 20 IIS-hosted enterprise production systems, ensuring continuous 99.9% uptime compliance. Owned end-to-end SSL/TLS certificate lifecycle management and integrated Dynatrace and OMI SiteScope monitoring.

IIS SSL TLS Dynatrace HP SiteScope Incident Management Monitoring