Open to opportunities

Saikat Mukherjee

@saikatmukherjee

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Experienced customer support professional with strong relationship management skills.

India

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What I'm looking for

I am looking for a role that offers growth opportunities, a collaborative team environment, and the chance to leverage my skills in customer support and relationship management.

I am a competent professional with over 10 years of experience in Customer Support, Data Management, and Relationship Management. My expertise lies in designing sales and marketing programs, setting long-term and short-term sales strategies, and excelling in client relations development. I have a proven track record of managing various territories and collating market information to support decision-making processes.

Currently, I work as a Customer Care Executive at Paarth Finman in Kolkata, where I coordinate with clients, maintain CRM systems, and implement process improvements to enhance efficiency. My previous roles include Client Relations Executive at Dona Constructions & Projects and Territory Executive at DSK Supinfocom International Institute, where I successfully managed inventory, trained teams, and organized events to generate leads. I am result-oriented and possess strong analytical, communication, and negotiation skills.

Experience

Work history, roles, and key accomplishments

Current

Customer Care Executive

Current

Paarth Finman

Jul 2020 - Present (4 years 11 months)

Coordinated with clients, updated CRM systems with real-time interaction data, and identified process improvements to enhance efficiency. Maintained and updated sales and supply databases, prepared MIS reports, and assisted with marketing plans and administrative functions including inventory and team management.

CRM Systems Process Improvement Data Management Marketing Inventory Management Team Management Customer Service Database Administration

Client Relations Executive

Dona Constructions & Projects Private Limited

Jul 2016 - Jul 2018 (2 years)

Monitored stock, generated inventory reports, and updated the sales team on stock availability. Coordinated with supply chain teams for delivery schedules, assisted sales with order creation and fulfillment, and collaborated across departments. Maintained and audited data for orders, shipments, and invoices, and trained sales and operations teams.

Inventory Management Supply Chain Collaboration Sales Support order fulfillment Data Auditing Team Collaboration Logistics Negotiation Training

Territory Executive

DSK Supinfocom International Institute

Mar 2012 - Jul 2015 (3 years 4 months)

Administered the regional office, managed social media, and prepared marketing brochures. Generated leads and databases from business associates across the Eastern Region. Organized events and activities in schools/colleges to generate leads, expanded the customer base within West Bengal, and assisted customers with inquiries.