Symond Saikia
@symondsaikia
Customer support and operations professional with strong CRM, team leadership, and process-improvement experience.
IndiaWhat I'm looking for
I am a customer support and operations professional with experience leading support teams, managing escalations, and improving workflows across real estate, e-commerce health, and BPO environments.
I have implemented structured tracking systems (Excel and CRM), overseen maintenance operations for large residential projects, and led teams to meet KPIs while handling high-priority escalations and cross-functional coordination.
I bring practical SAP and MS Office skills, a Diploma in Computer Application, strong communication, adaptability, and a results-driven approach to improve customer satisfaction and operational efficiency.
Experience
Work history, roles, and key accomplishments
Customer Complaint Representative
Uttarayan Group
Mar 2023 - Feb 2025 (1 year 11 months)
Managed customer escalations and maintenance issues for residential projects (465-unit and 64-unit), implemented an Excel-based complaint tracking system, and coordinated billing and contractor payments to improve resolution transparency.
FLVoice Process Executive
Flipkart
Jul 2023 - Dec 2023 (5 months)
Handled customer inquiries, product support, and delivery tracking via voice channels to resolve issues and support order fulfillment.
Team Leader – Customer Support
Sasta Sundar Health Buddy Pvt. Ltd.
Jan 2022 - Mar 2023 (1 year 2 months)
Led a customer support team handling health product queries and escalations, enforced KPIs and training, and coordinated cross-functional efforts to improve response workflows and customer satisfaction.
Data Entry Operator
Deputy Commissioner’s Office
Jan 2020 - Dec 2021 (1 year 11 months)
Managed accurate digital records and supported civil supplies operations, including ration card (BPL/APL) updates to maintain timely documentation.
Provided front-line customer support via voice and email, resolving issues under high-pressure conditions and maintaining service quality.
SAP Operator
Parle Biscuits Pvt. Ltd.
Jan 2017 - Feb 2018 (1 year 1 month)
Operated SAP for logistics and production data entry, supporting supply chain documentation and operational workflows.
Education
Degrees, certifications, and relevant coursework
Darrang College
Senior Secondary, Commerce
Completed Senior Secondary studies in Commerce at Darrang College.
Emmanuel Christian School
Secondary School Certificate, General Education
Completed Secondary School Certificate at Emmanuel Christian School.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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