Himalayas logo
SS
Open to opportunities

Symond Saikia

@symondsaikia

Customer support and operations professional with strong CRM, team leadership, and process-improvement experience.

India
Message

What I'm looking for

I seek a role where I can lead or support customer service operations, improve processes using CRM and Excel, and grow into greater operational responsibility.

I am a customer support and operations professional with experience leading support teams, managing escalations, and improving workflows across real estate, e-commerce health, and BPO environments.

I have implemented structured tracking systems (Excel and CRM), overseen maintenance operations for large residential projects, and led teams to meet KPIs while handling high-priority escalations and cross-functional coordination.

I bring practical SAP and MS Office skills, a Diploma in Computer Application, strong communication, adaptability, and a results-driven approach to improve customer satisfaction and operational efficiency.

Experience

Work history, roles, and key accomplishments

UG

Customer Complaint Representative

Uttarayan Group

Mar 2023 - Feb 2025 (1 year 11 months)

Managed customer escalations and maintenance issues for residential projects (465-unit and 64-unit), implemented an Excel-based complaint tracking system, and coordinated billing and contractor payments to improve resolution transparency.

DO

Data Entry Operator

Deputy Commissioner’s Office

Jan 2020 - Dec 2021 (1 year 11 months)

Managed accurate digital records and supported civil supplies operations, including ration card (BPL/APL) updates to maintain timely documentation.

Education

Degrees, certifications, and relevant coursework

DC

Darrang College

Senior Secondary, Commerce

Completed Senior Secondary studies in Commerce at Darrang College.

ES

Emmanuel Christian School

Secondary School Certificate, General Education

Completed Secondary School Certificate at Emmanuel Christian School.

Tech stack

Software and tools used professionally

Find your dream job

Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan
Symond Saikia - Customer Complaint Representative - Uttarayan Group | Himalayas