Sahith Reddy K
@sahithreddyk
I build ServiceNow HRSD and ITSM solutions that automate workflows, integrations, and employee self-service.
ZimbabweWhat I'm looking for
At Erie Insurance, I build HRSD capabilities including Employee Center, Lifecycle Events, HR Case Management, NowAssist, Virtual Agent, and Workday integrations. My work reduced email-based HR requests by 45%, HR agent handle time by 30%, and provisioning cycle time by 40%.
I've also delivered ITSM, HRSD, CMDB, Discovery, Service Catalog, integrations, and automation at Optum and Genpact. I work across requirements, JavaScript development, testing, UAT, deployment, security controls, and Agile delivery to create stable ServiceNow solutions for healthcare, insurance, and enterprise operations.
Experience
Work history, roles, and key accomplishments
ServiceNow Developer
Erie Insurance
Jan 2025 - Present (1 year 7 months)
Delivered enterprise ServiceNow HRSD platform development and configuration supporting employee experience transformation. Led requirements gathering and stakeholder workshops, designed HR Case Management and Employee Center, and implemented NowAssist GenAI capabilities.
Education
Degrees, certifications, and relevant coursework
Lindsey Wilson University
Master of Science, Technology Management
Master of Science in Technology Management from Lindsey Wilson University.
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
Job categories
Skills
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