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Abida Ulhaq

@abidaulhaq

Senior ServiceNow Developer at CACHE CLOUD INC, building enterprise workflows, HR self-service portals, and platform integrations.

United States

Message

At CACHE CLOUD INC, I develop enterprise ServiceNow solutions across HRSD, ITSM, ITOM, and CMDB. I built self-service portals and automated workflows, and I manage CMDB governance through Discovery and Service Mapping.

I’ve implemented HR Service Delivery solutions at UNITED HEALTHCARE and enterprise integrations at T-MOBILE, including secure API connections. At NATIONAL GRID, I developed customized ServiceNow portals and connected them with HRSD, ITSM, and ITOM.

Experience

Work history, roles, and key accomplishments

Current

Senior ServiceNow Developer

Current

Cache Cloud Inc

Sep 2020 - Present (6 years 1 month)

Designed, developed, and administered enterprise ServiceNow solutions across ITSM, HRSD, ITOM, CMDB, and ITIL modules. Built modern self-service portals and automated complex workflows to improve operational efficiency.

HRSD ServiceNow Specialist

United Healthcare

Jan 2018 - Dec 2019 (1 year 11 months)

Designed and implemented HR Service Delivery solutions including HR Case Management, Knowledge Management, and Employee Service Center. Automated onboarding and offboarding workflows integrated with Workday and ServiceNow.

Integration Specialist – ServiceNow

T-Mobile

Jan 2017 - Dec 2018 (1 year 11 months)

Designed and deployed secure ServiceNow integrations with enterprise applications and third-party systems. Built automated real-time data synchronization and implemented OAuth 2.0, JWT, and SAML authentication.

ServiceNow REST SOAP OAuth JWT SAML ServiceNow Integration Hub Webhooks Discovery Service Mapping CMDB Troubleshooting Technical Documentation

ServiceNow Developer – Portal Development Specialist

National Grid

Jan 2014 - Dec 2016 (2 years 11 months)

Designed and developed highly customized ServiceNow portals using AngularJS, JavaScript, HTML, and CSS. Built interactive widgets, UI pages, and self-service experiences to improve user engagement.