Open to opportunities

Bikram Bhandari

@bikrambhandari

Message

Decisive senior manager specializing in order to cash operations.

India

Message

What I'm looking for

I am looking for a role that challenges me and allows for growth in a dynamic environment.

I am a decisive and strategic professional with over 19 years of experience in Order to Cash (O2C) operations. My career has been dedicated to driving operational excellence across various industries, including Manufacturing, Healthcare, Media, and Consumer Goods. I have a proven track record of managing the entire O2C lifecycle, focusing on process management, transformation, and stakeholder engagement.

Throughout my career, I have successfully led teams in implementing digital transformation projects, such as a significant HRC Digital Transformation initiative that boosted productivity by 26%. My leadership in Lean Transformation projects has resulted in substantial cost savings and improved operational efficiency. I am passionate about continuous improvement and have consistently turned processes from Amber to Green, achieving exceptional quality scores.

As a people leader, I excel in guiding cross-functional teams and fostering a collaborative work environment. I am committed to delivering high-quality outcomes while ensuring client satisfaction and operational governance. I am now seeking a senior-level assignment in O2C operations to leverage my extensive expertise and drive further success.

Experience

Work history, roles, and key accomplishments

Current

Senior Manager

Current

Genpact

Oct 2017 - Present (7 years 10 months)

Led and supervised a team of 96+ FTE, including 5 Supervisors, overseeing end-to-end Order to Cash (OTC) operations. Accountable for achieving process metrics (CSL/KPI) and service level/productivity metrics, while building and maintaining strong client relationships through effective communication and a robust governance model.

Order To Cash Contract Management Operational Excellence Digital Transformation RPA AI Stakeholder Engagement SLA Management Team Leadership

Manager

Genpact

Sep 2014 - Sep 2017 (3 years)

Led and supervised a team of 50+ FTEs, including 3 Supervisors, managing critical OTC activities and ensuring smooth day-to-day operations. Executed weekly and monthly governance decks and performance reports, facilitating reviews with clients and internal leadership to drive transparency and alignment.

Order To Cash SLA Management performance reporting Subject Matter Expertise Resource Management Standardization Initiatives Team Collaboration Customer Service

Assistant Manager & Management Trainee

Genpact

Jul 2010 - Sep 2014 (4 years 2 months)

Led and supervised a team of 30+ FTEs in the Order to Cash function, ensuring consistent delivery of daily and monthly targets with zero surprises. Managed weekly governance decks for clients, conducted error analysis with detailed Root Cause Analysis (RCA), and drove corrective actions.

Order To Cash Team Leadership Governance Root Cause Analysis Escalation Management

Process Associate & Process Developer

Genpact

Oct 2005 - Jun 2010 (4 years 8 months)

Managed daily cash postings within a strict 24-hour TAT, consistently delivering 100% accuracy. Performed detailed quality checks for the team and provided actionable feedback to management, driving continuous improvement in process accuracy.

Process Improvement SOP Development Mentoring Client Communication Performance Tracking

Education

Degrees, certifications, and relevant coursework

Kanpur University

Graduate, General Studies

Completed a graduate degree from Kanpur University. This education provided a foundational understanding relevant to professional development and career progression.