Ronald L

Leads improvement and automation initiatives across Customer Master operations, standardizing procedures and controls. Oversees KPI reviews, root-cause assessments, and reporting on SLAs, data quality, and automation adoption.

Led a 16-member Master Data Management team, directing daily operations and performance reviews. Managed master data execution for Oracle ERP migration, improved hyperscaler mapping efficiency by 40%, and resolved critical D&B integration issues.

Led Order Management and Invoicing transitions, achieving operational stabilization. Oversaw quarter-end closures, established quality metrics, and spearheaded RPA initiatives processing ~30% of non-B2B orders.

Managed end-to-end order booking across multiple order types, ensuring SLA adherence and accuracy. Processed over 50% of OEM orders with 100% accuracy and earned promotion from IC2 to IC3 within one year.

Coordinated interview scheduling and onboarding across branches, managed PF, ESI, and statutory documentation. Standardized job descriptions and supported ISO certification through internal audits and SOP updates.

Supported recruitment, training, and employee development activities.

Grade: Distinction

Pursued a Master of Business Administration with a focus on Human Resources, achieving a Distinction.

Completed a Bachelor of Business Management degree.

Completed professional training in Generative AI Foundations.

Completed professional training in Managing Workforce Performance.

Completed professional training in SuperTeams.

Completed professional training in Business, Balance & Beyond.