P S Chakradhar
@pschakradhar1
I’m an Order-to-Cash & Order Management specialist delivering accurate, SLA-driven billing outcomes.
IndiaWhat I'm looking for
I’m an Order Management and O2C specialist with 12+ years of end-to-end experience in sales order processing, purchase order lifecycle management, invoicing, billing dispute resolution, cash application, and RMA/returns. I’m known for processing high-volume transactions with 99.7% accuracy while keeping SLA and SOP compliance tight.
I’ve handled large-scale billing operations—processing 2,000+ invoices monthly and resolving 300+ billing disputes—while improving customer satisfaction to 95%. In previous roles, I also strengthened AR aging accuracy by 22% through enhanced cash application and reconciliation workflows.
I enjoy coordinating cross-functional teams, resolving complex billing and AR issues, and turning operational data into actionable dashboards for senior management. I’ve consistently trained and mentored team members, and my performance has been recognized with a 7× Star Performer Award at Sutherland Global Services and a Bronze Award at Dell.
Experience
Work history, roles, and key accomplishments
Processed 1,500+ Wire/ACH payment packets with 100% accuracy and zero rework. Supported tax statements, journal entries, reconciliations, and variance analysis to improve financial reporting accuracy and audit readiness.
Resolved 300+ monthly invoice disputes and processed 2,000+ invoices monthly with 99.7% accuracy using Salesforce CRM. Improved AR aging accuracy and reduced processing delays by enhancing cash application and reconciliation workflows.
Managed 400+ weekly purchase orders, achieving 98% SLA compliance using Salesforce CRM and SAP Ariba. Executed end-to-end OTC including sales orders, RMA, billing, and FRS documentation, and coordinated with Sales and Supply Chain to improve shipment timelines.
Processed 1,000+ monthly bulk orders and handled end-to-end OTC activities including order creation, invoicing, cash application, and RMA. Improved turnaround time and reduced order delays through proactive backorder management and cross-team coordination while reporting KPIs via dashboards.
Ensured 100% SOP compliance for order management processes across global accounts and escalated 200+ PO discrepancies for timely resolution. Performed PO verification and quality audits and supported onboarding/training for new team members.
Education
Degrees, certifications, and relevant coursework
Online
Six Sigma White Belt Certification, Six Sigma
Completed a Six Sigma White Belt certification through an online program.
Online
Diploma in Supply Chain Management, Supply Chain Management
Completed an online Diploma in Supply Chain Management.
Online
Diploma in Business Administration, Business Administration
Completed an online Diploma in Business Administration.
Sarada ITI
ITI (Trade), Trade (ITI)
Completed an ITI (trade) program at Sarada ITI in Hyderabad.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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