Sage User

I manage hotel reservations at Bnberry, handling new and pending reservations, cancellations, modification requests, failed reservations, sync issues, stop-sale requests, and guest relocation cases.

Previously, I supported US-based telco and organic food accounts through inbound customer service, sales, email, chat, data entry, appointment scheduling, and compensation requests including refunds, virtual cash, and vouchers. I have also worked as a Hotel Reservation Specialist for a Las Vegas hotel, restaurant, and concert venue.

As a Virtual Assistant at LinkedVA, I conducted B2B cold calls for a Tennessee truck body manufacturer, managed LinkedIn outreach, researched prospect information, and maintained calendars and appointments.

I also bring social media management experience across Facebook, Instagram, and LinkedIn, along with a Bachelor of Science in Secondary Education major in English Language and a Professional Teacher license.