Maria Veronica De Vera
@mariaveronicadevera
Experienced reservations and administrative professional skilled in email management, booking systems, data entry, reporting and coordination.
What I'm looking for
I’m an experienced hospitality and reservations professional with over 13 years of experience in hotel reservations, administration, operations, and team coordination. In my previous role as a Reservation Supervisor, I handled high-volume bookings, managed online travel agency (OTA) platforms such as Booking.com, Expedia, and Agoda, monitored rates and availability, responded to guest and internal inquiries, coordinated with different departments, and prepared daily and performance reports.
I’m highly organized, detail-oriented, and comfortable managing multiple tasks while maintaining accuracy. I have experience handling a high volume of emails and reservations, checking booking details, updating systems, coordinating schedules, and supporting team members. I also supervised a team of six, which strengthened my communication, problem-solving, time management, and organizational skills.
I am currently transitioning my career into remote administrative, virtual assistant, operations support, and other non-voice roles where I can use my existing experience while continuing to develop new skills. I’m currently improving my knowledge of Google Sheets, spreadsheets, online collaboration tools, and other digital tools commonly used in remote work.
I’m particularly interested in opportunities where I can support businesses with administrative tasks, data entry, email management, scheduling, research, documentation, reservations, and day-to-day operations. I enjoy organized work, solving problems, learning new systems, and finding ways to make processes more efficient.
After taking time away from full-time employment, I’m ready to return to the workforce and build a long-term remote career. I’m a dependable, adaptable, and hardworking professional who is willing to learn and take on new challenges. I’m especially interested in working with companies that value attention to detail, reliability, continuous learning, and strong administrative support.
Experience
Work history, roles, and key accomplishments
General Virtual Assistant
ZennMore
Nov 2025 - Feb 2026 (3 months)
Provided virtual administrative support for client projects, processed wellness service bookings, and checked practitioner availability. Assisted with information organization, documentation, and administrative project requirements.
Room Reservation / OTA Supervisor
The Manila Hotel
Jul 2019 - Jan 2025 (5 years 6 months)
Managed high-volume reservations and administrative tasks across Booking.com, Agoda, Expedia, WebBeds, and SABRE. Maintained accurate rates, availability, allocations, and booking records. Processed modifications and cancellations, prepared operational reports, coordinated with departments and partners, and supervised team members to ensure accuracy and smooth daily operations.
Education
Degrees, certifications, and relevant coursework
ABE International Business College
Bachelor of Science, Hotel and Restaurant Management
2007 - 2011
Grade: Cum Laude
Earned a Bachelor of Science in Hotel and Restaurant Management, graduating Cum Laude.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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