Safwen Sallem
@safwensallem
Customer-focused operations specialist with crypto P2P, KYC/risk, and support experience.
TunisiaWhat I'm looking for
I am a calm, detail-oriented customer operations professional with 7 years of exposure to the crypto space, hands-on part-time P2P exchanging, and experience managing chat and call support teams. I have founded and led small teams in digital marketing and AI/online operations, consistently following SOPs, documenting cases, and resolving disputes under pressure.
I bring practical knowledge of P2P trade flows, dispute and moderator review processes, guideline-based content review, and frontline customer communication. I am open to entry-level KYC/risk roles, P2P disputes, customer support/chat, and AI/online operations where I can apply my leadership, documentation, and de-escalation skills.
Experience
Work history, roles, and key accomplishments
Part-time P2P Exchanger
Crypto (P2P)
Jan 2018 - Present (8 years 5 months)
Performed part-time buyer/seller P2P exchanges with daily user communication and adherence to platform guidelines; handled payment confirmation delays and disputes with moderator review flows.
Founder & Marketing Manager
PublicSocial
Jan 2022 - Jan 2025 (3 years)
Founded and managed a digital marketing agency serving local businesses; supervised a team to deliver visual ads and promo videos while managing client communication, revisions, and delivery timelines.
Founder & Team Lead
IndependentCallCenter
Jan 2020 - Dec 2021 (1 year 11 months)
Recruited, trained, and led a team of 7 sales agents for e-commerce chat and call operations; managed daily operations, payments, performance tracking, and ensured guideline-based task and documentation compliance.
Sales Agent
DropshippingCompany
Jan 2020 - Sep 2020 (8 months)
Conducted outbound sales calls and handled customer conversations via chat and calls, following scripts to resolve objections and close sales; ranked among top performers across a 70-agent team.
Education
Degrees, certifications, and relevant coursework
Centre Technologique de Tunis (CFT – Tunis)
BTS – Higher Technician Diploma, Audiovisual Production
2019 - 2021
Completed a two-year post-secondary technical diploma in audiovisual production with focus on video editing and related production skills.
Centre Technologique de Tunis (CFT – Tunis)
BTP – Professional Technician Diploma, Multimedia
2017 - 2019
Completed a vocational professional training program in multimedia with practical skills in multimedia production.
Tech stack
Software and tools used professionally
Availability
Location
TunisiaAuthorized to work in
Job categories
Skills
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