SSSafwen Sallem
@safwensallem
Customer-focused operations specialist with crypto P2P, KYC/risk, and support experience.
TunisiaWhat I'm looking for
I am a calm, detail-oriented customer operations professional with 7 years of exposure to the crypto space, hands-on part-time P2P exchanging, and experience managing chat and call support teams. I have founded and led small teams in digital marketing and AI/online operations, consistently following SOPs, documenting cases, and resolving disputes under pressure.
I bring practical knowledge of P2P trade flows, dispute and moderator review processes, guideline-based content review, and frontline customer communication. I am open to entry-level KYC/risk roles, P2P disputes, customer support/chat, and AI/online operations where I can apply my leadership, documentation, and de-escalation skills.
Experience
Work history, roles, and key accomplishments
Part-time P2P Exchanger
Crypto (P2P)
Jan 2018 - Present (8 years)
Performed part-time buyer/seller P2P exchanges with daily user communication and adherence to platform guidelines; handled payment confirmation delays and disputes with moderator review flows.
Founder & Marketing Manager
PublicSocial
Jan 2022 - Jan 2025 (3 years)
Founded and managed a digital marketing agency serving local businesses; supervised a team to deliver visual ads and promo videos while managing client communication, revisions, and delivery timelines.
Founder & Team Lead
IndependentCallCenter
Jan 2020 - Dec 2021 (1 year 11 months)
Recruited, trained, and led a team of 7 sales agents for e-commerce chat and call operations; managed daily operations, payments, performance tracking, and ensured guideline-based task and documentation compliance.
Sales Agent
DropshippingCompany
Jan 2020 - Sep 2020 (8 months)
Conducted outbound sales calls and handled customer conversations via chat and calls, following scripts to resolve objections and close sales; ranked among top performers across a 70-agent team.
Education
Degrees, certifications, and relevant coursework
Centre Technologique de Tunis (CFT – Tunis)
BTS – Higher Technician Diploma, Audiovisual Production
2019 - 2021
Completed a two-year post-secondary technical diploma in audiovisual production with focus on video editing and related production skills.
Centre Technologique de Tunis (CFT – Tunis)
BTP – Professional Technician Diploma, Multimedia
2017 - 2019
Completed a vocational professional training program in multimedia with practical skills in multimedia production.
Tech stack
Software and tools used professionally
Availability
Location
TunisiaAuthorized to work in
Job categories
Skills
Interested in hiring Safwen?
You can contact Safwen and 90k+ other talented remote workers on Himalayas.
Message SafwenFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
