Fahmi Raouafi

I’m an Account Operations Specialist focused on running customer support operations and resolving complex issues in collaboration with key stakeholders. I bring a service-first mindset, strong problem-solving, and a clear drive to protect customer experience.

In my online banking consulting work, I supported B2B teams with payment solutions and helped onboard new recruits through training and coaching. I enjoy turning operational challenges into structured actions that teams can execute reliably.

I also lean on analytics and marketing strategy to create measurable outcomes. Through content strategy and process optimization projects, I contributed to a 25% increase in customer satisfaction and reduced commercial processing delays by 15%.

With tools like HubSpot, Google Analytics, and advanced Excel, I build reports, track goals, and support data-driven decision-making while maintaining quality standards. I’m comfortable leading, coordinating teams, and managing conflicts to keep operations moving smoothly.